Accident Management Center Team Lead

Accident Management Center Team Lead

Department: General Services Administration

Location(s): Anchorage, Alaska, Fairbanks, Alaska, Phoenix, Arizona, Los Angeles, California, Monterey Park, California, San Diego, California, San Francisco, California, Vandenberg AFB, California, Lakewood, Colorado, Hartford, Connecticut, Washington, District of Columbia, Cocoa, Florida, Fort Walton Beach, Florida, Orlando, Florida, Tampa, Florida, Atlanta, Georgia, Fort Benning, Georgia, Hagatna, Guam, Honolulu, Hawaii, Chicago, Illinois, Indianapolis, Indiana, Louisville, Kentucky, Boston, Massachusetts, Baltimore, Maryland, Detroit, Michigan, Kansas City, Missouri, Overland, Missouri, Camp Lejeune, North Carolina, Fort Bragg, North Carolina, Bismarck, North Dakota, Manchester, New Hampshire, Edison, New Jersey, New York, New York, Dayton, Ohio, Oklahoma City, Oklahoma, Chadds Ford, Pennsylvania, New Cumberland, Pennsylvania, Philadelphia, Pennsylvania, Guaynabo, Puerto Rico, Charleston, South Carolina, Columbia, South Carolina, El Paso, Texas, Fort Worth, Texas, Houston, Texas, San Antonio, Texas, Ogden, Utah, Chesapeake, Virginia, Norfolk, Virginia, Richmond, Virginia, Springfield, Virginia, Spokane, Washington, Tacoma, Washington, Vancouver, Washington

Salary Range: $89508 - $145468 Per Year

Job Summary: As an Accident Management Center (AMC) Team Lead, you will provide nationwide support for the Accident Management Center activity to customers and other Fleet personnel on a diverse range of technical, administrative and analytical functions. Location of position: Federal Acquisition Service (FAS), Office Of Fleet Management, Leasing Support Division Fleet, Maintenance and Accident Management Branch (QMDFA). We are currently filling 2 vacancies, but additional vacancies may be filled as needed

Major Duties:

• This position can be located in any of the following locations: Washington, DC; San Francisco, CA; Lakewood, CO; Atlanta, GA; Chicago, IL; Boston, MA; Kansas City, MO; New York, NY; Philadelphia, PA; Fort Worth, TX; Tacoma, WA; Anchorage, AK; Fairbanks, AK; Fort Walton Beach, FL; Honolulu, HI; Louisville, KY; Baltimore, MD; Overland, MO; Bismarck, ND; Oklahoma City, OK; Dayton, OH; Guaynabo, PR; El Paso, TX; Ogden, UT; Camp Lejeune, NC; Hagatna, GU; New Cumberland, PA; Charleston, SC; Richmond, VA; Vandenberg AFB, CA; Fort Benning, GA; Monterey Park, CA; Hartford, CT; Cocoa, FL; Chadds Ford, PA; Chesapeake, VA; Springfield, VA; Edison, NJ; Vancouver, WA; Norfolk, VA; Orlando, FL; Tampa, FL; Houston, TX; San Antonio, TX; San Diego, CA; Los Angeles, CA; Phoenix, AZ; Columbia, SC; Spokane, WA; Detroit, MI; Indianapolis, IN; Manchester NH; and Fort Bragg, NC. The Federal Acquisition Service (FAS), Office of Fleet Management, Leasing Support Division Fleet, Maintenance and Accident Management Branch (QMDFA) provides executive leadership, strategic direction, and oversight of GSA's fleet management programs for the federal government. As an Accident Management Center (AMC) Team Lead, you will be responsible for performing the following duties: Serve as a team leader for a group of subordinate transportation operations specialists and/or support personnel. Provides leadership in overseeing on-site activities and subordinate associates. Coordinate crash and accident reporting, commercial repairs, and resolution of third-party claims involving GSA fleet vehicles. Provides support to FAS customers through a national accident reporting and control system. Evaluate the efficiency and effectiveness of the AMC operations, with emphasis on the quality and timeliness of support provided through a nationwide reporting system and optimal efficiencies in the collision repair area. Serve as the primary point-of-contact for the AMC function and exercises independent judgment to provide and gather factual and procedural information and data; answers questions from Fleet personnel, customers, and vendors; identifies problem area/customer complaints and monitors and coordinates the processing of accident reports and third-party claims. Review commercial shop estimates to determine the cost effectiveness of the work proposed to be performed. Ensures that all repair estimates from GSA vendors are in accordance with industry standards. Compares commercial shop estimates cost required to return vehicle to operating condition and authorizes repairs up to the authorized procurement level. Negotiates best prices with open market vendors for vehicle repair services and supplies.

Qualifications: For each job on your resume, provide: the exact dates you held each job (from month/year to month/year); number of hours per week you worked (if part time). If you have volunteered your service through a National Service program (e.g., Peace Corps, AmeriCorps), we encourage you to apply and include this experience on your resume. For a brief video on creating a federal resume, click here. The GS-12 salary range starts at $89,508 per year. To qualify, you must have at least one year of specialized experience equivalent to the GS-11 level or higher in the federal service. Specialized experience is: providing technical advice to fleet customers for fleet management services and contracting issues; coordinating the repair of fleet vehicles that have been damaged as a result of an accident; maintaining data in an automated logistics or a fleet management system; and analyzing fleet and/or accident management operations to develop recommendations for improvement to a fleet management program.

How to Apply: Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job. If you are having issues applying to this announcement, you should switch to a different browser, network or device. Note: Your firewall may block your transfer from USAJOBS to your GSA application. To begin, click the Apply Online button on the vacancy announcement. Sign in or register on USAJobs and select a resume and documents to include in your application. Resumes exceeding two pages will not be accepted by USAJOBS and will prevent your application from moving forward in the hiring process. Please see Required Documents for additional details. Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process. Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job. Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process). Need Assistance? Questions or issues completing an application and/or submitting documentation - contact mgshelp@monster.com or 1-866-656-6831 Monday-Friday 7AM - 7PM EST, except for Federal holidays Specific questions on the position - contact the HR representative (Monday-Friday during normal business hours) listed on the announcement, prior to the application deadline. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.

Application Deadline: 2026-05-08