Communicate with Customers
Respond to incoming calls, chats, and emails. Provide sufficient answers and solutions to all customer questions. Handle customer complaints and concerns respectfully and professionally. Redirect customers to other departments and teams when appropriate.
Resolve Customer Issues
Take complete ownership of any customer concern you encounter. Acknowledge issues, empathize with the customer, and work to quickly and effectively resolve problems on the first contact.
Increase Job Knowledge
Know and understand all policies, procedures, and process of the Customer Service department. Participate in refresher training and new skills training; always seeking knowledge and new ways to improve the customer experience.
Recommend Improvements
Utilize customer feedback and work experience to suggest improvements to the procedures and processes of Customer Service.
FLSA Status - Scanning (Non-exempt)
Education
Required Education:
HS Preferred Education: College Degree
Work Experience
Required Experience:
1+ years in customer service Preferred Experience: 3+ years in customer service
Physical Requirements and Skills
Communication, Deadline Management, Detail-Oriented, Learning Quickly, Multitasking, Operating Office Equipment, Prioritization, Quick Thinking, Social Media Platform, Working Independently
Ideal candidates must be born-again Christians and must be dedicated to training young people for serving God; and must desire to educate students based on biblical values and be committed to excellence as a Christian educator who glorifies Christ as the source of all wisdom and knowledge. Applicants must agree with Pensacola Christian College’s Mission, Purpose & Objectives, Doctrinal Position, Philosophy of Education, and Faculty & Staff Commitments. We reserve the right to fill this role at a higher/lower grade level based on ministry needs. An assessment may be required to be considered for this position.