24K Customer Technical Service Senior Engineer - Onsite

Date Posted:

2025-12-16

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance:

None/Not Required

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

This position is in the Commercial Engines Engineering, PW1500G/PW1900G/PW800 (24K) Customer Technical Services team, for a Senior Engineer (P3) focused on Cold Section (Fan and Compressor) hardware. This assignment offers interesting and exciting insight to the engineering support of our airline customers, engine shops, and airframers. Job requires flexibility and adaptability to rapidly changing requirements and priorities, and ability to multitask across several engine disciplines, hardware, and/or across several GTF engine models and customers.

What You Will Do:

The PW1500G/PW1900G/PW800 Customer Technical Service Senior Engineer will focus on the specific task requirements as follows:

• Interface with commercial airline operators, MRO shops, worldwide PW Field Service Representatives, and airframe companies (Airbus/A220, Embraer/E190) by developing and maturing design, operation, maintenance, and technical data.

• Participation in airline and MRO engine shop customer meetings, conferences, customer council calls as well as releasing All Operator communications and Service Information Reports through development and presentation of relevant engineering material.

• Initiate technical data development through Engineering Authorizations (EA) and Engineering Changes (ECs) and other processes for on wing and engine shop maintenance data for all Instructions for Continued Airworthiness (ICA) manuals in support of airline and MRO continued operations.

• Collaborate closely with multiple internal organizations from Engineering, Aftermarket Ops, Quality, Programs, Customer Support, and more to ensure clear, accurate and timely development and communication of engine inspection/operation/maintenance data.

• Provide engineering support to flight test and production assembly lines, interface with development test engineering as well as PW production and airframer final assembly line teams regarding the modification, inspection, and maintenance of the flight test compliance engines and/or production pre-delivery engines.

Qualifications You Must Have:

• Bachelor’s Degree in Engineering, or a related field, and minimum 5+ years of related experience or 3+ years of experience with an advanced degree

• Must be a U.S. Citizen. This position may require access to systems/tools that are restricted to individuals who possess US citizenship.

• Must be willing to travel to various domestic and international Airline Customers, Partners/Suppliers, Repair, and MRO organizations, typical travel 10-20%.

Qualifications We Prefer:

• Knowledge of the aerospace industry, specifically gas turbine engines, propulsion/powerplant systems, and/or airline or airframer engineering, operations, or maintenance.

• Excellent written and verbal communication skills as well as good interpersonal and team player qualities.

• Comfortable with presenting in front of others and dealing with high-pressure situations and/or questions.

• Open to learn and grow into a larger future role within the CTS organization through experience and on-the-job formal training.

What We Offer:

• Relocation Package

• Benefits

 

Learn More & Apply Now!

 
What is my role type? In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment.

This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms