2026 Premium Concierge

 

The San Francisco Giants are looking for Premium Concierge, who will have the unique opportunity to: prepare Luxury Suites, The Gotham Club, Cloud Club and all other Premium Spaces before gates open to the public, greet clients as they arrive, check in members at host stands, and troubleshoot any ticket or premium related problems or requests throughout the game. Concierge may encounter situations that require quick thinking and service-oriented resolutions. The ideal candidate will have a strong ability to provide personalized, customer-oriented service to our premium clients and private club members at all Giants home games and/or other ballpark events. This position will be located in our beautiful ballpark headquarters at 24 Willie Mays Plaza in San Francisco.  

 

·       You are able to show your skills by providing prompt, accurate, courteous and complete service of requests from premium clientele, including communicating Oracle Park guidelines, procedures and newsworthy information.

·       You will have the opportunity to develop rapport and positive relationships with premium clients and their guests.

·       You will develop detailed knowledge of all premium spaces policies and procedures, food and beverage offerings in each venue, and upcoming events; accurately communicating this information to clientele. 

·       You will prepare Luxury Suites,The Gotham Club, Cloud Club, Premium Spaces and surrounding areas by setting up furniture for full operation prior to guests' arrival with close attention to detail (including private events, concerts, etc.).

·       You will become experts in The Gotham Club space. Duties will include: prepare Club venues prior to opening, greet and check in members and guests, develop detailed knowledge of Club membership policies and procedures, manage dining room reservations, assist with select non-gameday events and more

·       We will turn to you to monitor The Gotham Game Room and ensure proper functioning of games and equipment; communicating issues immediately. 

·       You will grow by providing customized service to regular guests by being proactive with their requests & attending to their recurring needs.

·       You will consistently find ways to go above and beyond the service standards to provide ‘wow’ moments for our premium clients, including celebrating special moments, including: birthdays, anniversaries & achievements.

·       You will be the eyes and ears on the premium levels to better understand client preferences and needs daily.         

 

·       Demonstrate exceptional customer service skills with the ability to work in new and different environments

·       Possess outstanding verbal communication skills.

·       The ability to thrive in a fast-paced environment, with a high capacity for prioritization and time management.

·       Established professional and personable demeanor with a strong commitment to a dedicated work ethic and collaborative teamwork.

·       Proven commitment to maintaining a polished professional image with high visibility to VIP clientele.

·       Flexibility to work non-traditional hours on weekdays, weeknights and weekends according to the Giants home schedule. 

·       Must be available for AT LEAST 80% of all Giants home games. 

·       Capability to remain on your feet for hours at a time.

·       Must be able to lift and/or move up to 35lbs.

 

·       You are an authentic, inspiring and positive team member.

·       You have a bias towards action and have an inner drive and commitment to excel in the pursuit of business goals.

·       You dare to take on ambitious goals, align on mutual accountability across teams, and make things happen.