VIP Operations Senior Associate

THE POSITION
Our roster has an opening with your name on it

FanDuel is seeking a highly organized and detail-oriented individual to join our team as a VIP Operations Senior Associate. In this pivotal role, you will be instrumental in driving the operational excellence and efficiency of our VIP department while collaborating with various teams to enhance overall performance.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

 

THE GAME PLAN
Everyone on our team has a part to play

• Lead the implementation and optimization of operations processes across all VIP products, ensuring seamless execution and high-quality service delivery.
• Collaborate closely with cross functional teams to analyze data, identify trends, and recommend strategic improvements to enhance VIP Operations.
• Maintain meticulous and up to date records of operational activities, ensuring accuracy and compliance with internal policies and regulatory requirements.
• Develop and refine processes and procedures to streamline workflows and drive operational efficiency within the VIP department.
• Work in close partnership with compliance teams to ensure adherence to regulatory requirements and company policies, providing guidance as needed.
• Attend and actively participate in meetings, training sessions, including conducting training and strategic planning sessions, to continuously enhance knowledge and skills, following up on action items, as necessary.
• Take ownership of coordinating and executing various projects and initiatives as assigned, demonstrating string project management skills and leadership

 

THE STATS
What we're looking for in our next teammate

• 4+ years of experience in an operational or analytical role within a similar industry, demonstrating a strong track record of success and expertise in VIP and/or operations
• Exceptional analytical and problem-solving skills, with a proven ability to interpret data, identify trends, and drive data-informed decisions.
• Outstanding attention to detail and the ability to effectively prioritize tasks in a fast-paced environment, ensuring timely and high-quality outcomes.
• Proficiency in Microsoft Office Suite and other relevant software applications, with a strong aptitude for technology tools.
• Excellent verbal and written communication skills, enabling clear and concise communication with internal teams and external stakeholders.
• Proven ability to work effectively in a dynamic and rapidly changing environment, adapting quickly to new priorities and handling multiple tasks simultaneously.
• Knowledge of sports and/or experience within a heavily regulated industry is preferred but not required.

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.  

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

 

PLAYER BENEFITS
We treat our team right

We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards. *Benefits differ across location, role, and level.

FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.

FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email Benefits@fanduel.com.

The applicable salary range for this position is $79,000 - $99,000 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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