Senior Manager Workplace Services

Who are we hiring?

Under the supervision of the Senior Director, Workplace Services, the Senior Manager, Workplace Services will be responsible for supporting the Office Services team on day-to-day site requirements & service requests for the 400K sq./ft. office space within buildings 2 PENN and 11 PENN.

This position will be responsible for general conditions, maintenance activities and administrative duties across multiple sites.  The Manager should have proven experience working in a cross-functional capacity delivering results in a fast-paced environment.  This position will support core internal partners on day-to-day site needs.

 What will you do?

• Work with outside service vendors, including janitorial, HVAC, electrical, plumbing, painting, etc. seeing through scope of work
• Conduct physical inspections of the facilities identifying areas of need and see they are addressed in a timely manner. Understand furniture systems and demonstrate the ability to modify and/or reconfigure workspace areas.
• Work cross-functionally to ensure space environment is in lock-step with the activity & timelines during the On-Boarding & Off-Boarding process by coordinating space relocation services (workstations, offices, departments) with the internal client as well as associated internal & external service providers to ensure seamless transition.
• Actioning internal client needs in regard to but not limited to: space planning, furniture, environmental comfort, on/off boarding and ad hoc business continuity requests.
• Ability to execute autonomously providing timely response to employee and operational needs
• Work in partnership with other enterprise support operations such as IT, security, building engineering and kitchen BOH addressing tasks at hand.
• Assist with vendor compliance on insurance requirements & renewals.
• Continual review/update for floor plan accuracy detailing seating locations & layouts.
• Maintain stock, conduct daily rounds to replace, keep track of pantry equipment and other workplace amenities.
• Track all vendor billing ensuring invoices are received in a timely fashion, maintain budget compliance, help prepare contracts, purchase orders as directed
• Help monitor and ensure vendors comply with insurance requirements & renewals
• Manage repairs & maintenance (R&M) & other requests (IT, Security etc.) tracking to completion
• Create work order requests & tracking progress/closeout in a timely fashion
• Responsible for the accuracy of floor plans representing seating assignments & layouts
• Continually monitor floor activity to ensure clean & safe working environment
• Work with building operations & external trades on problem solving facility related issues
• Support daily office operations & address end-user requests as they arise

What do you need to succeed?

• 8-10 years of experience in commercial/industrial real estate facility management, with at least 3 years in facility management.
• Basic working knowledge of HVAC, plumbing and electrical systems.
• Manage vendor performance and financial reviews, execute RFP’s and ensured invoicing and payments match contract pricing
• Strong oral and written communication as well as excellent interpersonal & professional engagement skills.
• Strong organizational skills, and the ability to efficiently manage and prioritize multiple
  projects with accuracy with strong attention to detail.
•  Self-starter with a strong sense of personal initiative; responsible, reliable and dependable with strong follow through.
• Strong customer service focus and orientation.
•  A team player able to coordinate and collaborate across the organization
• OSHA 10 Certification a plus

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