IT Support Instructor (Healthcare IT Specialist)

POSITION TITLE: IT Support Instructor (Healthcare IT Specialist)

LOCATION:  Houston, Texas

DURATION: Full-time

WHO WE’RE LOOKING FOR

Per Scholas is seeking an IT Support (Healthcare IT Specialist) instructor to become a member of our Training Team. The ideal candidate is a detail-oriented, problem-solving individual with strong technical and instructional skills, demonstrates the ability to adapt quickly to a dynamic environment, and maintains a strong sense of accountability. To succeed in this role, candidates must be business-minded within our mission focus and excel in instructional delivery that meets clients’ and learners’ high expectations.

WHAT YOU’LL DO

• Support instructor-led training that prepares students for entry-level to mid-level careers in IT Support or optionally Healthcare in IT. Responsibilities include daily instruction, assessment administration, attendance, one-on-one tutoring, daily evaluation and monitoring of individual student progress, addressing student violations with students in a consistent manner, and more.
• Provide students with access to relevant resources for outside learning on technologies and study aids appropriate to the curriculum.
• Work closely with the team to identify student needs, provide the necessary support, establish individualized plans for student achievement, and participate in regular student-status meetings.
• Maintain and update Salesforce and/or our LMS with student grades, certification scores, and progress notes.
• Support and maintain the training curricula, syllabi, lesson plans, and other classroom materials. 

WHAT YOU’LL BRING TO US:

Instructional Skill Sets

• 1-3 years of teaching or training experience 
• Strong technical background; able to grasp and convey highly technical subject matter
• Ability to respond with clarity to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment
• Strong communication skills

Required Skill Sets

• Advanced knowledge of Windows, macOS, and Linux Operating Systems; this includes both end-user and server versions
• Experience with Virtualization Technologies Type 1 and 2 Hypervisors ( VMware ESXI, VirtualBox, Hyper-V) 
• Experience with Windows server, AD, DHCP, DNS, NPS, Group Policy, user-profile management, WDS 
• Proficiency with File systems and Disk management, performance monitoring, and security
• Experience with supporting hardware and software add, change, move, install, imaging, and upgrade of desktops, printers, scanners, devices, and equipment; ensure optimal performance of the end-user workstations
• Proficiency with LAN/WAN/VLAN, routing configuration, switching, and TCP/IP + OSI layers
• Experience working with Desktops, Rack Servers, and other equipment (routers, switches, firewalls, etc.)
• Proficiency with remote administration and remote administration tools, such as mobile-device management using InTune, Remote Access Tools (RDP), and TeamViewer
• Experience with providing direct, over-the-phone, or remote troubleshooting of end-user desktop, equipment, application, device communication, and connectivity issues in a timely fashion
• Thorough understanding of security concepts, models, and standards; experience with implementation in business environments
• Ability to write content and curriculum related to instructional outcomes
• Must be able to secure course-relevant certifications (CompTIA or Cisco IT/Network Certifications) 
• Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements
• Healthcare IT Systems Knowledge: Ability to explain and support core health information systems such as EHR (Epic, Cerner), LIS, PACS, and patient-facing technologies.
• HIPAA & HITECH Compliance: Working knowledge of healthcare privacy and security regulations; ability to teach and apply compliance standards to IT operations.
• Healthcare Cybersecurity Fundamentals: Proficiency in addressing common threats (e.g., ransomware, phishing), security controls (RBAC, endpoint protection), and incident response procedures.
• Healthcare Data Governance & Security: Understanding of data classification (PHI, PII, de-identified data) and the role of IT in maintaining secure healthcare data systems.
• Healthcare Network & Systems Infrastructure: Competence in designing secure clinical network architectures, including device segmentation and secure data flows.
• Effective Communication with Clinical Staff: Ability to translate technical concepts into clinical language, supporting help desk/call center operations in healthcare settings.

Preferred Skill Sets

• Current A+ certification (1200 Series)
• Network+ Certification ( N10-007 or N10-008)  or Cisco equivalent ( CCNA)
• ServiceNow preferred
• Strong documentation, analytical, and problem-solving skills
• Experience with ITIL implementation in support of the Help Desk
• Experience using an SLA ticketing system with a customer/consumer service-driven approach
• Clinical Workflow IT Support: Ability to simulate real-world clinical troubleshooting scenarios, apply proper documentation procedures, and support clinicians in maintaining efficient workflows.
• EHR Platform Expertise: Hands-on or instructional experience with Epic, Cerner, or other major EHR systems, including interoperability standards (HL7, FHIR).
• Healthcare Billing & Revenue Cycle Knowledge: Familiarity with billing platforms, claims data (EDI/837), and denial management to support IT workflows in healthcare finance.
• Healthcare Data Platforms & Analytics: Exposure to modern data platforms (Snowflake, Databricks, or similar) for managing and analyzing healthcare data securely.
• AI in Healthcare IT: Knowledge of AI tools for healthcare analytics, predictive insights, or incident detection in healthcare environments.

Professional Qualifications

• Bachelor's degree (or equivalent practical/industry experience). 
• Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed follow-through abilities. 
• Excellent written communication, presentation, and customer service skills.
• Solid understanding of business needs.
• Strong evaluation and data management skills.
• Prior knowledge or background in IT (if minimal, a desire and willingness to learn what’s needed) and a passion for technology is a plus.

Personal Characteristics

• You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission.
• You are data-driven, result-oriented, and a forward-looking catalyst for social change.
• You have a collaborative and flexible work style. You’re excited to work cross-functionally with other departments and independently.
• You are a life-long learner.
• You are an effective communicator with strong oral and written skills. 
• You are tech-savvy and learn new tools quickly. 
• You are detail-oriented, with exceptional organizational management skills.
• You have strong public speaking and interpersonal skills. You are a motivator who is personable, approachable, and socially engaging. You can cultivate relationships and build rapport quickly and authentically with people from a variety of professional and cultural backgrounds.
• You are adept at managing your time and balancing multiple projects and tasks.
• You stand behind our mission, believing that individuals from any community should have access to well-paying career positions, and that talent should be recognized and recruited from many diverse sources.

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