Position Title: Workforce Management Coordinator

Department: Operational Support

Employment Type: Full time

Reports to: Workforce Governance Manager

Our Vision:

• To give every child the best start in life

Our Mission:

• Deliver high-quality childcare and exciting opportunities for learning that gives every child a head start as they prepare for school.

Our Values:

• Care – We take care very seriously
• Quality – We set and maintain the highest standards – it’s what children and parents deserve
• Service – We are an integral part of parent’s support network
• Value – We ensure that we provide outstanding value for money.

POSITION OBJECTIVES

Role Summary:

This role is responsible for providing support to Operational leaders in relation to Workforce Management including Rostering, Time and Attendance, External agency usage and Workforce planning. This role will build capability in Operational leaders to support a consistent and positive people experience and by extension a positive family experience.

• Building positive relationships with Service Managers and Area Directors
• Provide support in creating schedules that meet operational requirements and maximize efficiency
• Provide focused support to services that require improvement
• Support the strategic objectives of the business regarding roster management, time and absence and agency usage
• Coordinate and communicate with internal stakeholders on strategic objectives.
• Partner with Service managers and P&C to establish equitable distribution of the rostered work and adherence to contracted hours
• Identify patterns of behaviors through weekly auditing of schedules and time worked
• Support services managers to identify gaps in recruitment, future planning and create new positions/ job requisitions in workday
• Monitor and support cyclical activities such as Holiday Planning and transition statements
• Manage Agency requests, review and approve/decline in accordance with defined process
• Hold regular meetings with Area Director to review performance in the workforce planning space and provide support to impact change.
• Other duties as required to support business needs

Behavioural Competencies:

Autonomy:

• Ability to manage workloads based on matter of importance to ensure deadlines are met.
• Ability to work independently as well as part of a cohesive team.
• Must be able to work effectively with minimal supervision.

Operational Drive:

• Demonstrate a sound understanding of general operating practices.
• Develop and maintain industry specialization knowledge which impacts on the business and operations.
• Shares specialization expertise cross-functionally to support other business units within the organization.

Communication:

• Strong communication skills and ability to build rapport at all levels.
• Adaptive communication style, able to deliver content to all audiences in the business.
• Take on a coaching approach when working with employees, to share expertise and grow skills in others.
• Demonstrates a high degree of tact, diplomacy and confidentiality.

Project Management:

• Effectively manages own time to complete tasks in accordance with priority.
• Manages workflow and can coordinate and draw on internal resources to deliver work.
• Challenges ineffective or inefficient work processes and looks to offer other, constructive alternatives.
• Ability to multitask

Accountability:

• Is a role model for the group, operating with transparency and ethical principles.
• Assumes personal responsibility and ensures to deliver on commitments.

SPECIALIST SKILLS AND KNOWLEDGE

Essential Requirements:

• 3+ years’ experience in an operational support function
• Experience in Roster and Workforce management or proven ability to acquire knowledge
• Knowledge of the state regulations or ability to acquire knowledge
• Knowledge of the fair work award requirements or ability to acquire knowledge
• Proficiency in the CCMS software system is desirable
• Excellent computer skills with knowledge in the Microsoft Suite
• Highly organised with proven experience juggling a wide range of demands and priorities to produce work of high quality and consistently meet deadlines
• Exceptional interpersonal skills and customer service skills - both written and verbal with the ability to handle difficult conversations
• Current Working with Children's Check
• Strong organizational and administrative skills
• Detail-oriented with strong analytical and problem-solving skills
• Ability to work with management at every level
• Sound ability to work with systems and technology
• Demonstrable experience in driving improvements to support business

KEY CONTACTS

As part of this role, you will be communicating with:

• Service Managers
• Area Directors
• People and Culture Team

OCCUPATIONAL REQUIREMENTS

As part of this role, please note the following demands:

• Office duties - requiring sitting at a workstation on an adjustable office chair, general office-based work, using a computer.
• Work Monday – Friday - 7.6 Hours per day, start and end times may vary considering business need