Workday Platform Administrator

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas.

As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.

NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.

The Workday Platform Administrator is responsible for the technical administration, configuration, and optimization of the Workday platform. This position ensures the system operates with high reliability, robust security, and aligns with enterprise IT and business objectives. The administrator conducts advanced system health checks, manages integrations, enforces security protocols, automates workflows, oversees feature releases, and maintains tenant configurations. Collaboration with cross-functional teams and providing expert-level support to users are key aspects of this role. This position is governed by state and federal laws and agency/institution policy. This is a 100% in-person position. Not a remote position.

Essential Duties:

• Performs advanced system health checks, log analysis, and root cause diagnostics using Workday and third-party monitoring tools to ensure platform reliability and compliance.

• Develops, implements, and maintains security models, including role-based access controls, SSO integrations, and audit trails to enforce data protection and regulatory compliance.

• Architects, configures, and optimizes complex business processes and integrations (EIB and APIs), leveraging calculated fields and custom reports to automate workflows and enhance operational efficiency.

• Manages the full lifecycle of Workday feature releases: coordinates sandbox testing, regression test automation, change management, and production deployment, ensuring zero downtime and minimal user impact.

• Oversee tenant configuration, including domain security policies, business process frameworks, and custom object management which includes documenting all changes in version-controlled repositories.

• Provides level 2/3 technical support, including incident response, troubleshooting integration failures, and resolving escalated user issues via ServiceNow.

• Leads technical workshops with HR, Finance, Student and IT teams to gather requirements, translate business needs into Workday solutions, and deliver technical training.

• Coordinates with IT infrastructure teams on Workday-related upgrades, SSO/identity management, and network/firewall changes to support platform scalability and security.

• Authors and maintains technical Standard Operating Procedures, platform architecture diagrams, and disaster recovery plans which ensure all documentation is up-to-date and audit ready.

• Interfaces with Workday and third-party vendors for escalations, patch management, and platform enhancements.

• Recommends new Workday modules, APIs, and integration strategies to improve system performance, security posture, and user experience.

• Tracks and reports on platform KPIs, system usage metrics, and incident trends to IT leadership for continuous improvement.

• Performs any other related duties as required or assigned.

Rate of Pay $75,147.00 annualized *Higher compensation may be considered based on qualifications directly related to position.

Completed applications received by 11/17/2025 will be assured full consideration. Late Applications will be reviewed as necessary to fill the position

Minimum Qualifications:

• The formal education equivalent of a bachelor’s degree in computer science, mathematics, information systems, or a related technical field

• Four years of experience in Workday system administration or analysis

• Two years in a supervisory or technical lead capacity

Knowledge, Skills, and Abilities:

• In-depth knowledge of Workday system administration, security, and integration practices

• Proficiency in systems analysis, workflow automation, and platform security

• Ability to perform log analysis, root cause diagnostics, and resolve complex technical issues

• Skill in designing and optimizing complex workflows, integrations, and system configurations

• Experience with ServiceNow, scripting, and data migration best practices

• Ability to plan, organize, and direct the work of subordinates and collaborate across departments

• Strong communication skills for explaining technical concepts to non-technical personnel and documenting procedures

• Ability to stay current with Workday updates, best practices, and emerging technologies

Physical Demands/Work Environment:

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
While performing the functions of this job, the employee is:
Frequently:
• Manipulate items with fingers, including keyboarding
• Sitting
• Standing
• Walking
Constantly:
• Hearing
• Repetitive motion
• Talking

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes.

Environmental Conditions:

The following work environment characteristics are representative of those encountered by employees while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

The work environment typically consists of a professional office setting with a moderate noise level, including sounds from conversations, office equipment, and occasional movement of staff. Lighting is standard for office spaces, and the temperature is controlled to remain within a comfortable range. Employees may occasionally need to visit other areas, such as storage rooms, conference spaces, or outdoor locations, where environmental conditions may vary. Infrequently, exposure to louder noise levels or physical activities, such as moving lightweight materials, might be required.

NWACC is an Equal Opportunity Employer, please see our EEO policy.