Work Cafe, Sr. Concierge, Coconut Grove, Miami, FL

Work Cafe, Sr. Concierge, Coconut Grove, Miami, FL

Country: United States of America

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Work Café Sr. Concierge performs the operations and service functions within the Work Café, including adherence to security, reconciliation and monitoring policies and procedures, including routine ATM tests. They specialize in the Work Café customer experience and is responsible for creating a professional environment that is engaging and welcoming for customers. The incumbent is responsible for the coordination of co-working, meeting facilities and booking room within the space, including assistance with Work Café events and programming. The Sr. Concierge will support the needs of customers by assisting with routine transactions and coordinating more specialized support with Work Café Relationship Managers and other Santander resources.

• Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintains forms / files in Work Café and sends documents monthly to analysts for testing.
• Performs sporadic ATM tests to check for performance.
• Maintains appropriate audit logs for the Work Café.
• Takes personal responsibility for delivering on Santander's and Work Café’s customer experience standards. Creates exceptional customer experiences with every interaction.
• Performs Concierge duties and acts as initial point-of-contact for all customers entering the Work Café and directs customers to the appropriate area in a professional and engaging manner.
• Is a self-service expert and proactively encourages customers to embrace digital products and services by explaining the benefits of using the available alternative channels.
• Supports Work Café Manager and Work Café Events Manager with specialized Work Café programming and events, including promotion and day-of activities (greeting, check-in, set up, clean up, etc.).
• Supports the promotion of the services provided, co-working, room booking and events aspects of the Work Café.
• Manages and coordinates all customer and colleague room bookings and ensures the rooms are welcoming and in good order before and after appointments.
• Support customers in the Work Café by acting as a key point-of-contact. Takes ownership of addressing customer inquiries by directing them to the appropriate Work Café area, facility, resource or business partner.
• Works closely with the third-party baristas and cleaners to ensure the Work Café environment is welcoming and that all issues are handled effectively.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate's Degree or equivalent work experience: - Preferred.

• 3+ Years Proven retail branch experience. - Preferred.
• 1+ Yearss Customer Service Experience - Required.

• Broad knowledge of Company policies and procedures, services and products.
• Extensive knowledge of branch operations and regulatory requirements.
• Excellent organizational, communication and interpersonal skills.
• Excellent cash-handling skills.
• Good analytical and problem-solving skills.
• Enthusiasm for creating an exceptional customer experience (greeting customers with a smile, learning their names, knowing the community, etc.).
• Passion for demonstrating and promoting digital products and services. .
• Skilled in customer engagement and creating a sense of community in the space.
• Displays a credible, trustworthy and professional image at all times.
• Ability to manage multiple priorities .
• Attention to detail, problem solving, and the desire to be pro-active.
• Ability exercise flexibility and responsiveness .
• Strong interpersonal, communication, time management and organizational skills.
• Ability to comply with policies and procedures.
• Strong computer knowledge and Windows skills required.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Experience in Microsoft Office products.
• Fluent in Spanish preferred.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

$34,500.00 USD$60,000.00 USD

Link to Santander Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.