Wealth Operations Specialist, Fees & Client Reporting

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

TD Wealth

Pay Details:

$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Reporting directly to the Manager Client Reporting, this role is accountable for operational support and dedicated subject matter expertise on fees contributes to the maturation of a fees centre of excellence through administering the quarterly executive Fees Forum meeting as well as owning the fees inventory, controls matrices and annual administration fee invoicing program.

Job Accountabilities

• Support the ongoing fees accuracy testing as well as contribute to the evolution of the fees accuracy testing program, evaluate impact of testing results on fees reporting, and determine the appropriate analytics needed to improve the process
• Oversee the administration of fees processes (annual administration and quarterly manual fees) for DI, FP and PIA as well as the Small Business Investment Trust (SBIT) fees invoicing, providing oversight and direction
• Lead the periodic review of Wealth Product Fees Matrix (i.e. the fees inventory) to ensure completeness and accuracy
• Develop and oversee detailed documentation to consolidate identified issues and hold stakeholders accountable for timely resolution
• Effectively engage partners across Wealth to identify and assess the implications of fee-related issues and new/changed product proposals
• Proactively evaluate risk exposures and opportunities for improvement through active challenge, tracking and analysis of incidents and metrics, executing centralized protocols for issues management and escalation to reduce potential impact to clients
• Support Wealth Operations on projects/initiatives that involve and/or impact fees and provide comprehensive and robust assessment of impact, requirements, expected outcomes, timely issue escalation and progress updates
• Maintain a culture of risk management and control, supported by effective processes and sound infrastructure to achieve a strategic balance of risk and return
• Demonstrate TD's leadership principles consistently and promote adoption amongst peers
• Promote and support a positive work environment that encourages productivity, innovation, teamwork and professionalism in a time sensitive and deadline-based environment
• Set and maintain a high level of client service and productivity
• Provide deep subject matter expertise as a key resource for fees policies and procedures, leveraging effective reporting production to influence leadership decisions

Other Qualifications/Skills/Experience:

• Maintain a culture of risk management and control, supported by effective processes and sound infrastructure to achieve a strategic balance of risk and return. 
• Promote and support a positive work environment that encourages productivity, innovation, teamwork and professionalism in a time sensitive and deadline-based environment
• Strong communication skills - able to present complex issues/concepts in simple and clear language and able to cater messaging to senior audiences
• Strong leadership skills - able to manage through ambiguity and changing circumstances in a fast-paced environment. Self-starter with a continuous improvement mindset
• Solution oriented - able to develop options, with a focus on resolving issues. 
• Experience with large scale change initiatives and ability to manage competing priorities and challenging timelines
• Strong collaborator – able to drive consensus on issues and effectively engages employees, colleagues, business partners, external stakeholders in a matrixed environment
• Strong working knowledge Microsoft Office applications, including advanced knowledge of Excel

Educational Requirements/Accreditations:

• Undergraduate or Post Graduate degree in Business/Commerce, Finance/Accounting, Business Administration or equivalent experience
• 7+ years of experience in Wealth Management, Operations, Compliance, Governance & Control, Risk or related areas
• Strong knowledge of Wealth Management, governance and control and/or risk management is an asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet