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JOB DESCRIPTION:
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Position Summary
The Warranty Underwriter/ Account Manager is responsible for managing a portfolio of warranty clients to achieve revenue, profitability, program development, and growth goals. In this role you will use technical, sales and analytical skills to provide insurance solutions that help CNA’s customers manage risk and grow profitably while also working collaboratively with the Warranty team to evaluate and implement new programs.
The open position will ideally be located in Chicago, but open to other US locations for the right candidate. Must be able to travel 15- 25% of time
Essential Duties & Responsibilities Includes the following:
Other duties may be assigned.
• Develops and maintains relationships with existing key clients and partners including distribution partners, third party administrators, manufacturers and retailers
• Responsible for all aspects of assigned account portfolio including account execution and results, cultivating new and existing client and broker relationships, and renewal negotiations
• Ownership of key client account related operational processes
• Drives new opportunities for organic growth of third-party administrator and client partner accounts by analyzing new product and retailer opportunities and their associated underwriting criteria, assessing risk, and collaborating with technical underwriting and actuarial team members on recommendations and analyses
• Proactively identifies cross-sell opportunities and partners with other business units to deliver comprehensive insurance solutions for the customer
• Liaison with marketing and corporate communications team to effectively develop and execute the business unit’s strategy for external marketing and communications
• Demonstrates technical underwriting skills through strategic, thorough account reviews and file documentation
• Prepares and analyzes information on adverse underwriting results, rate changes, and other underwriting criteria that impact client portfolio performance
Reporting Relationship
Director
Skills, Knowledge, & Abilities
• Strong analytic, decision making and leadership skills
• Ability to effectively interact and communicate with all levels of external and/or internal business partners within scope of responsibility, team and/or matrix environment
• Adept at cultivating strong relationships with client base
• Ability to uncover customer needs, position specific solutions, handle objections and implement changes
• Proficiency to identify, analyze and solve problems as well as the ability to learn rapidly, adapt quickly to change, exercise influence, and manage and prioritize multiple concurrent projects
• Excellent oral and written communication skills
• Proven organizational, negotiation and project management skills
• Strong collaboration, coaching, and mentoring skills
Education & Experience
• Bachelor's degree or equivalent.
• 5+ years of Warranty related experience strongly preferred
• CPCU certification preferred, but not required
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In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.