Dealership:
L0834 West Palm Beach Hyundai
West Palm Beach Hyundai
Warranty Administrator - Booker
Lithia is about….
Earning customers for life – Taking personal ownership – Improving constantly – Having fun!
If you are an administrative professional who shares these goals, we want to talk to you!
Responsibilities:
- Prepare warranty repair orders with accuracy, legibility and compliance to the manufacturers warranty policies and
procedures as outlined in appropriate manufacturers Warranty Policy and Procedure Manuals. - Determine and enter the applicable labor operation codes, failure codes, and/or other required administrative data on the
repair orders. - Book the appropriate technicians for the hours earned on the operations performed. Up-flag and back-flag as appropriate,
informing the technician and department management of adjustments as they occur. - Check each repair order against the vehicles’ service history to avoid processing duplicate claims or submitting claims for
shop comebacks. - Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution.
- Contact the appropriate warranty claims representative regarding any claims requiring additional authorization or for
claims requiring special assistance. - Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service sales
and /or technical staff.
Qualifications:
- Communication skills – communicate effectively with others
- Typing – ability to type efficiently to enter accurate information into tracking system
- Mathematics – ability to solve basic math calculations.
- Basic computer skills