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NCSECU

VP Pre-Foreclosure and Bankruptcy

Operations-Wake Forest Road Full time

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Position Overview:

The Vice President of Pre-Foreclosure and Bankruptcy is a leadership role responsible for the direction, efficient execution, and compliant oversight of all pre-foreclosure and bankruptcy processes. This includes managing attorney networks, overseeing performance, and fostering relationships with bankruptcy courts and trustees. The VP will lead initiatives to minimize credit losses and maximize recovery through effective legal and vendor management, streamlined operational workflows, and strict adherence to federal, state, and local regulations, investor/insurer guidelines, and internal policies. This leadership position involves guiding and developing managers and staff, ensuring they deliver high-quality service, accurate information, and empathetic support to members and vendors. Core responsibilities include helping define and execute departmental objectives, optimizing staffing levels, leveraging technology for enhanced performance, establishing clear performance metrics, ensuring departmental regulatory adherence, and implementing continuous operational improvements to minimize losses and maximize recovery. The VP will also oversee all human resources actions, productivity, training, and workload management for their teams, aligning with overall default management goals. This role demands deep operational expertise in default management and loss mitigation, a proven ability to drive optimization, and a proficient understanding of the regulatory landscape.

Essential Responsibilities:

Responsibilities (100%)

Operations Management (40%)

  • Direct and manage the day-to-day operations of the Pre-Foreclosure and Bankruptcy departments. Ensure all activities related to mortgages, HELOCs, and consumer loans are processed accurately, timely, and in full compliance with relevant laws and regulations (e.g., RESPA, TILA, FDCPA, Bankruptcy Code, State Foreclosure Laws, etc.).
  • Manage relationships with external legal counsel, bankruptcy courts, trustees, investors, and insurers. Monitor performance standards, conduct regular reviews to ensure high-quality service, cost-effectiveness, and adherence to service level agreements (SLAs) across various collateral types.
  • Refine, implement, and enforce comprehensive policies and procedures for all Pre-Foreclosure and Bankruptcy activities specific to each product, including valuations, lien perfection, legal filings, and recovery strategies. Monitor foreclosure and bankruptcy timelines, milestone compliance, and case progression to ensure adherence to investor/insurer guidelines and regulatory requirements.
  • Ensure the timely and accurate reconciliation of all financial transactions related to Pre-Foreclosure and Bankruptcy cases across all product lines.

Leadership and Staff Development (40%)

  • Develop, implement, and continuously refine workflow and strategies for managing Pre-Foreclosure and Bankruptcy portfolios across credit union products (mortgage, HELOC, consumer loans), optimizing for recovery.
  • Analyze portfolio performance trends, legal and regulatory developments, and economic conditions specific to each product type to proactively adjust strategies and operational workflow planning.
  • Establish and monitor key performance indicators (KPIs) for all Pre-Foreclosure and Bankruptcy operations, driving continuous improvement in efficiency and effectiveness.
  • Evaluate and implement new technologies, systems, or process enhancements to improve efficiency, accuracy, and compliance across all processes and product lines.
  • Lead, mentor, and develop a high-performing team of Pre-Foreclosure and Bankruptcy specialists and managers, across a range of products and legal complexities.
  • Foster a culture of continuous improvement, compliance, accountability, and member-centricity within the department.
  • Conduct regular performance reviews, set clear goals, and provide constructive feedback to team members, promoting professional growth.
  • Oversee staffing, training, and resource allocation to effectively manage the varying demands of different processes and product lines.

Regulatory Compliance (20% Weight)

  • Ensure all departmental activities maintain strict adherence to federal, state, and local regulations including applicable knowledge of Fannie Mae, Freddie Mac and MI servicing guidelines and requirements. Ensure strict adherence to CFPB regulations including RESPA, FDCPA, Bankruptcy Code and state foreclosure regulations.
  • Ensure teams and staff receive Training specific to Pre-Foreclosure and Bankruptcy including role-specific compliance training modules addressing function-specific regulatory requirements
  • Develop and maintain internal controls for Pre-Foreclosure and Bankruptcy activities
  • Ensure compliance with Freddie Mac, Fannie Mae and MI foreclosure timelines, legal process requirements, property preservation standards, and disposition guidelines
  • Implement quality assurance programs to monitor quality and compliance

Required Education & Experience (Knowledge, Skills, & Abilities):

  • Degree in Finance, Economics, Business Administration, or related field. A Juris Doctor (JD) is preferred but not required.
  • Minimum of 12 years of experience in mortgage and consumer servicing or related field, with at least 7 years in Default Management managing foreclosure and bankruptcy operations and/or legal/compliance practice.
  • Demonstrated expertise in federal and state consumer financial protection laws, including SCRA, TCPA, UDAAP, FCRA, FDCPA, and NCUA/CFPB regulations
  • Comprehensive knowledge of Fannie Mae, Freddie Mac, and MI servicing guidelines and technology systems including Loss Mitigation and Default Management.
  • Thorough understanding of mortgage and consumer loan servicing operational systems and technologies.  Experience preferred with systems including but not limited to ACES, ICE/MSP, ALS, NICE, Omilia, FDR, Default Manager, RDN, PACER/AACER and OnBase.
  • Deep understanding of foreclosure laws, bankruptcy procedures, and creditor's rights across multiple jurisdictions
  • Related experience implementing data and technology solutions that enhance workflow efficiency, automate decision-making, and improve compliance controls
  • Proven success managing Default including foreclosure and bankruptcy operations during periods of high-volume
  • Proven ability to manage vendors relationships with complex service requirements
  • Background developing and administrating training programs for default management specialists specific to foreclosure and bankruptcy operations

Leadership Competencies and Knowledge, Skills & Abilities

Strategic Vision and Decision-Making

  • Ability to use data-driven insights to optimize workflow processes and resource allocation
  • Experience implementing technology enhancements that improve recovery rates, operational efficiency and compliance management in default management specific to foreclosure and bankruptcy operations.,
  • Experience implementing key performance indicators (KPIs) that drive business decisions and measure success including performance standards and accountability measures for department and all team members
  • Experience translating business objectives into actionable operational action plans
  • Experience making difficult decisions balancing operational needs, compliance requirements, and financial objectives

Team Development and Management

  • Proven ability to recruit, develop, and retain top talent in default management
  • Mentorship skills and commitment to employee growth and development including identifying training needs and coordinating training priorities
  • Ability to manage through organizational change and transformation initiatives effectively.
  • Foster a positive, high-performance culture that emphasizes both results and employee engagement

Communication

  • Excellent verbal and written communication skills across all organizational levels
  • Ability to translate regulatory and operational concepts into clear communications
  • Negotiation skills with members, investors, insurers, regulators, and service providers

Preferred Education & Experience (Knowledge, Skills, & Abilities):

  • Experience at a top-tier credit union, mortgage servicer or financial institution
  • Juris Doctor degree with experience in creditor's rights, bankruptcy, or real estate law
  • Relevant certifications in mortgage servicing, bankruptcy administration, or legal management
  • Experience managing legal operations across multiple states with varying foreclosure and bankruptcy laws

Job Environment & Physical Requirements:

  • Work is performed in an office setting, some hybrid or remote work for self and staff.
  • Internal candidates meeting all requirements will be given preference.
  • Other duties as assigned by leadership

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.