VP, Collections Strategy

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!

About the Role

The VP of Collections Strategy will shape the enterprise vision for how we support customers through delinquency and recovery, using data, technology, and thoughtful design to drive better outcomes. In this role, you’ll lead strategy across the full collections lifecycle—optimizing how we route accounts, engage customers across channels, partner with agencies, and manage recovery efforts. You’ll apply advanced analytics, machine learning, and AI-driven insights to improve performance, strengthen controls, and enhance the customer experience.

Success in this role requires close partnership with Operations, Product, Data Science, Technology, and Compliance to ensure our strategies are scalable, compliant, and aligned with LendingClub’s mission. We’re looking for a collaborative, data-driven leader who brings deep expertise in collections and credit risk, thrives in a dynamic environment, and is passionate about building solutions that create value for both our customers and the business.

What You'll Do

Enterprise Collections Strategy Leadership

• Own the end-to-end strategy for optimizing collections performance across delinquency stages, channels, and workflows
• Leverage advanced analytics, machine learning, and AI-driven decisioning to improve contact effectiveness, recovery performance, operational efficiency, and customer experience
• Partner with Operations, Product, Data Science, and Compliance to ensure strategies are scalable, compliant, and aligned with enterprise objectives

Delinquent Account Routing

• Develop, deploy, and continuously refine routing strategies for delinquent accounts, optimizing dialer assignment, messaging cadence, segmentation, and workflow prioritization
• Collaborate with modeling and data science teams to integrate ML-based scorecards, predictive models, and AI-generated risk signals into routing logic
• Implement robust performance tracking, exception reporting, and real-time monitoring to ensure strategies operate as intended and deliver measurable lift
• Oversee adherence to model governance standards, ensuring all models and analytical tools meet regulatory and internal risk requirements

Omnichannel & Alternative Contact Strategies

• Design and execute a multi-channel contact strategy encompassing SMS, letters, email, chat, digital self-service, and intelligent virtual agents
• Use AI-based personalization and optimization techniques to tailor outreach cadence, channel selection, and messaging content
• Build rigorous test-and-learn frameworks (A/B and multivariate) to assess incremental impact and operational implications
• Partner with Operations and IT to assess feasibility, scalability, and capacity implications of new strategies

Pre-Charge-Off Agency Strategy

• Develop a strategic sourcing and placement model for pre-charge-off accounts, emphasizing economic efficiency and performance transparency
• Drive agency selection, segmentation logic, and score-driven placement strategies using predictive analytics
• Establish a controlled test vs. in-house structure to evaluate agency performance and optimize allocation
• Oversee operational processes governing placement eligibility, timing, and quality controls

Recovery Strategy

• Define and manage a comprehensive post-charge-off recovery strategy, integrating internal recovery efforts, external agencies, litigation partners, and debt-sale evaluation
• Build and maintain rigorous test-and-control programs to benchmark agency and internal team performance
• Work with Operations and Compliance to implement enhanced oversight and documentation aligned with regulatory expectations (e.g., CFPB requirements)
• Develop MI dashboards and vintage-level analytics to improve forecasting, reserving, and financial planning accuracy
• Evaluate alternative recovery approaches (e.g., debt sale, warehousing, AI-assisted propensity models) to maximize net recoveries

Collections Programs & Product Strategy

• Ensure compliance and performance of key collections programs such as re-aging, settlement, hardship and payment plans, and debt management programs
• Build and maintain comprehensive MI to monitor volumes, economic impact, operational performance, and customer outcomes
• Implement robust exception reporting to detect deviations from program standards and collaborate with Operations to remediate issues promptly

About You

• 15+ years of experience in credit risk, collections strategy, or analytics within financial services
• At least 5 years of leadership experience managing high-performing teams in collections strategy, A/R management, or similar analytics functions
• Deep expertise in leveraging quantitative methods—including ML/AI techniques—to solve multi-dimensional business problems
• Proven ability to influence cross-functionally and lead strategic change across Operations, Technology, and Risk teams
• Exceptional communication skills with the ability to translate complex analytical concepts into clear, actionable recommendations for senior leadership
• Strong understanding of regulatory expectations related to collections, recoveries, model governance, and customer-centric servicing
• Bachelor's degree or higher in a related field; or equivalent work experience

Work Location
San Francisco or Lehi

The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level.

Time Zone Requirements
Local hours (PT, MT)

While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Requirements
As needed travel to LendingClub offices and/or other locations, as needed.

Compensation
The target base salary range for this position is 240,000-270,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of LendingClub’s Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).

We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.

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LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system. 

 

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.