VP, Agent Enablement

What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. What if you could have access to cutting-edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what’s possible with LPL Financial.

Job Overview:

The VP of Agent Enablement supports the strategic visioning and drives the execution of initiatives that empower support agents to deliver exceptional customer experiences. This role focuses on optimizing the agent journey through desktop automation, workflow simplification, infusing AI into operational flows and continuous process improvement. This position reports to the SVP, Service Enablement and collaborates closely with partners across the Product, Service, Technology, and other internal teams. 

Responsibilities:

• Agent Journey Optimization: Design and implement strategies that streamline the end-to-end support experience for agents, reducing friction and enhancing productivity.
• Desktop Automation: Drive the adoption of intelligent automation tools to simplify repetitive tasks and improve response times.
• Process Improvement: Identify inefficiencies in support workflows and lead cross-functional efforts to redesign and optimize processes.
• Workflow Simplification: Champion the development of intuitive, integrated tools and systems that reduce complexity and improve agent effectiveness.
• Cross-Functional Leadership: Collaborate with Product, Engineering, Operations, and Training teams to ensure alignment and successful delivery of enablement initiatives.
• Performance Measurement: Establish KPIs and feedback loops to measure the impact of enablement strategies on agent performance and customer satisfaction.

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• 8+ years of experience in financial services, business, or digital transformation, driving internal strategy; management
• 5+ years of experience in product or product supportive roles
• 5+ years of experience working with AI tooling and optimizations
• Bachelor’s degree in Business, or related field

Core Competencies:

• Proven experience in support operations, digital enablement, or customer experience leadership.
• Strong background in process design, automation technologies, and change management.
• Exceptional communication and stakeholder management skills.
• Strategic thinker with a passion for operational excellence and employee empowerment.

 

Pay Range:

$106,125-$176,875/year

 

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

 

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace. LPL supports over 29,000 financial advisors and the wealth-management practices of 1,100 financial institution, servicing and custodying approximately $1.9 trillion in brokerage and advisory assets on behalf of approximately 7 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Join LPL Financial: Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

Why LPL?

• Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!

• Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here!

• Unified Mission: We are one team on one mission—taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!

• Impactful Work: Our size is just right for you to make a real impact. Learn more here!

• Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here!

• Community Focus: We care for our communities and encourage our employees to do the same. Learn more here!

• Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here!

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.

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