Voice Communications Specialist

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Voice Communications Specialist

Location

Cleveland

Facility

Remote Location

Department

Ambulatory Operations Transition-Regional Operations

Job Code

B1027S

Shift

Days

Schedule

8:00am-5:00pm

Job Summary

Job Details

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.   

As Voice Communication Specialist, you will operate telecommunication telephone console systems and associated equipment to coordinate essential correspondences. This role is a steppingstone to numerous other positions within the Cleveland Clinic system, including PSS.  

This is a remote position and caregivers must live in Ohio. A caregiver in this role works days from Monday through Friday from 8:30am to 4:30pm. Requirements include 1 evening until 6:30pm and Saturday rotations once per month from 8:00am to 12:00pm. 

A caregiver who excels in this role will:  

• Receive and screen all incoming and outgoing calls to determine proper routing and provide system usage information and Foundation directory assistance. 

• Place and record all outgoing local long distance and international calls for doctors and other hospital personnel in the manner described by procedures. 

• Direct hospital personnel request conference calls to conference company as procedures described. 

• Provide assistance to hospital patients with dialing instructions, placing calls and answering questions. 

• Provide overhead and long-range paging services to the FHC and other outside callers as applicable. 

• Process group alert test twice daily. 

• Expedite medical emergency and crises intervention procedures using page and established procedures. 

• Assist staff with out-of-service pages by performing program changes using page systems. 

• Process calls using associated telephone equipment, such as SL1 auxiliary telephone backup systems, messaging technology equipment and alpha units. 

• Assist personnel in contacting on-call physicians and other on-call personnel.  

• Provide outside callers with medical assistance by contacting on-call physicians for appropriate services as applicable.  

• Operate various systems and facsimile equipment.  

• Send domestic and international telegrams using telex format on CRT. 

• Receive, log and dispatch incoming telex and facsimile messages. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma 

• One year of experience as a Telephone Operator in a health care facility OR two years of experience of customer service

Preferred qualifications for the ideal future caregiver include:

• Experience in healthcare or a related field

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/        

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, ability to move up to 10 pounds

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required. 

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities