Summary
The Collaboration Services IT team is currently accepting applications for a Voice and Collaboration Systems Analyst I. This position will assist other members of the Collaboration Services team with the maintenance and support of voice and collaboration systems across campus, as well as providing assistance to end-users. Duties will include incident response, configuration, installation, troubleshooting, analysis, testing, implementation, and ongoing support of various voice and collaboration technologies.
A Voice and Collaboration Systems Analyst I should possess strong written and oral/communication, interpersonal, and organizational skills; the ability to handle multiple projects; and the ability to think critically and interpret and apply complex technical documentation.
The ability to work a flexible off-hours schedule for planned and unplanned maintenance is required. This position requires the candidate to live in the state of Iowa on or before their first day of employment.
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.
Level Guidelines
• Individual contributor position with developing professional and/or technical skills working under immediate to general supervision
• Grasps professional-level knowledge and concepts of field while working in a progressive learning mode
• Works on problems and issues of somewhat limited scope
• Follows standard practices and procedures in analyzing situations or data for which answers are available or can be obtained
• Responds to inquiries and issues, escalating to manager or higher level workers as appropriate
• May lead projects of limited scope and complexity
• May provide guidance to students
To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:
1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.
Why Choose ISU?
Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program