Vice President, Team Operations

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
 

Famehouse, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers eCommerce for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration—both within FH and with our partners. We are passionate about the impact of eCommerce for artists, providing a full service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more.

How we LEAD:

Merchandise and commerce are a part of the fabric of music culture. For artists, it’s a way to develop and further articulate their brand. For fans, it’s another pathway to connecting with an artist and the culture they represent.

The VP, Team Operations role drives how our organization works — designing smarter ways of operating, enabling teams through better systems and structures, and ensuring our processes evolve in step with our business. This role combines strategic process design, organizational insight, and hands-on operational execution. You’ll partner across departments to streamline workflows, enable change, and build the connective tissue that keeps our teams operating efficiently and effectively.

How you'll CREATE:

End-to-End Process Design

• Lead cross-functional initiatives to design and optimize business processes from strategy through execution.
• Map and analyze current workflows to identify inefficiencies, redundancies, and opportunities for automation or improvement.
• Establish consistent process frameworks and documentation standards that promote scalability and clarity.

Change Management & Enablement

• Drive change initiatives across teams — ensuring smooth adoption of new systems, processes, and ways of working.
• Develop and implement change management strategies to improve engagement, adoption, and communication.
• Serve as a trusted facilitator, ensuring alignment between leadership and team members through periods of transformation.

Team Structure & Organizational Design

• Partner with department heads to evaluate and optimize team structures, responsibilities, and cross-functional alignment.
• Recommend changes that improve efficiency, clarity, and collaboration between functions.
• Support leadership with implementation planning, communications, and performance tracking related to org changes.

Systems, Tools & Workflow Optimization

• Understand how teams utilize tools and systems (e.g., project management, communication, data platforms) to execute work.
• Identify gaps or friction points between process and technology, and collaborate with IT/Product teams to improve tool adoption and integration.
• Develop playbooks and best practices for tool usage that align with operational goals.

Operational Efficiency & Continuous Improvement

• Implement frameworks for continuous improvement across departments, leveraging data and feedback to inform decisions.
• Diagnose gaps in resourcing, workflow, or process that impact team performance — and drive solutions collaboratively.
• Track and report on key operational metrics that reflect efficiency, alignment, and impact.

Bring your VIBE:

• 8–12+ years of experience in business operations, process design, or organizational development (experience in entertainment, fashion, retail preferred).
• Proven success in leading cross-functional process or transformation initiatives.
• Strong understanding of systems thinking, workflow automation, and change enablement.
• Excellent facilitation, communication, and relationship-building skills with cross-functional stakeholders.

Perks Playlist:

• Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit

• Comprehensive medical, dental, vision, and FSA options, as well as:

  • 100% coverage for out-patient mental health services

  • Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)

  • A lifetime fertility support allowance of $30,000 to plan participants

  • Student Loan Repayment Assistance and Tuition Reimbursement

  • 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation

• Variety of ways to prioritize much-needed time away from work including:

  • Flexible Paid Time Off (PTO) for exempt employees

  • 3-weeks PTO for non-exempt employees

  • 2-weeks paid Winter Break

  • 10 Company Holidays (including Juneteenth and Wellbeing Day)

  • Summer Fridays (between Memorial Day and Labor Day)

  • Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.

For more information, please click on the following links.

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish

Job Category:

eCommerce