Vice President - Strategic Accounts

Job Title

Position Overview

Shaw Industries Group, Inc., a Berkshire Hathaway company, is a global leader in flooring and surface solutions for residential, commercial, and outdoor environments. With a commitment to design, innovation, and operational excellence, Shaw delivers exceptional customer experiences through its portfolio of brands, including Anderson Tuftex, COREtec, Shaw Floors, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass, Southwest Greens, and Watershed Geo. Headquartered in Dalton, Georgia, Shaw generates more than $6 billion in annual sales and employs over 18,000 associates worldwide.

Position Overview:

The Vice President of Member Success plays a critical role in advancing the Shaw Flooring Network (SFN) strategy and driving key corporate priorities in the field. This position serves as a trusted business consultant for select customers and sales teams, a leader in training and development, and a champion for successful execution of SFN initiatives. The VP will ensure alignment between corporate objectives and field execution, fostering engagement and growth across SFN members.

Key Responsibilities:

• Execute SFN strategies and high-priority business objectives to drive profitable growth.
• Increase member engagement through brand mix optimization, product activation, and program adoption.
• Serve as a strategic consultant for select key accounts and oversee the business review process.
• Collaborate with Sales Leadership on SFN and corporate initiatives, ensuring seamless integration in the field.
• Build strong, trusting relationships with Sales VPs, DVPs, and RVPs to promote SFN programs and solutions.
• Deliver training and coaching to regional leaders on SFN offerings, enabling confident implementation.
• Drive activation of SFN-exclusive products and key solutions, including Wells Fargo consumer financing.
• Manage corporate incentives and align promotional funding with local market strategies.
• Gather market intelligence on competitive programs and provide actionable insights to leadership.
• Act as the voice of the customer by collecting feedback on products, programs, and pain points.
• Evaluate field execution effectiveness and lead improvement plans through regional leadership.
• Represent SFN at seasonal sales events and partner with field teams to execute initiatives.
• Travel extensively (60-75%) to engage with customers and support field sales teams through servant leadership.
• Track, analyze, and report on KPIs to measure success and identify improvement opportunities.

Qualifications:

• Bachelor’s degree (or equivalent experience).
• Minimum of five years in sales or marketing leadership roles.
• Proven ability to lead change and drive results in a dynamic environment.
• Strong relationship-building and communication skills.
• Ability to travel 60–75% and reside within one hour of a major airport.

Core Competencies:

• Coaching and Talent Development
• Leading Change
• Driving Results
• Strategic Planning
• Inclusive Leadership

Work Shift