At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day.
Essential duties/responsibilities:
- Develop and execute departmental strategy that aligns day-to-day operations with CA’s mission and prepares the team for both expected and unforeseen challenges.
- Lead the transformation of Partner Success from a support-focused function to a strategic, value-driven customer success organization, emphasizing proactive engagement and measurable outcomes.
- Drive efficiency and productivity by increasing automation, enhancing self-service options, and operationalizing a seamless customer journey tailored to diverse market segments.
- Create and implement proactive, repeatable processes and playbooks that consistently deliver strong customer experiences and drive long-term partnership value.
- Guide, support, and develop regional leaders through equitable and direct feedback, creative problem-solving, and a commitment to exceeding performance targets.
- Invest in team development through coaching and mentoring, fostering a culture aligned with company values and focused on high-impact professional learning for educators and students.
- Build strong cross-functional partnerships with Sales, Professional Learning, Product, and other teams to identify growth opportunities, address risks, and strengthen district partner relationships.
- Hire, grow, and retain a diverse, high-performing staff while promoting inclusion and ensuring a focus on customer value, outcomes, and experiences.
- Leverage data, technology, and engagement metrics to drive continuous improvement, operational excellence, and fiscal responsibility in alignment with CA’s policies and values.
- Model CA’s values and leadership competencies in all interactions, prioritizing equity, openness to feedback, and effective communication with stakeholders and high-value clients.
Required Job Skills and Abilities:
- Demonstrated values-based team leadership, growth, collaboration and decision-making experience.
- A strong leadership track record of hiring and retaining exceptionally high-performing, diverse teams, and motivating others to create an inclusive culture.
- Inclusive interpersonal and business partnership skills – ability to build trust and dependability demonstrated by a long track record of influencing others, and building productive, collaborative and supportive relationships with functional leaders across an organization.
- Curious and ongoing learner with a relentless drive for improvement that exhibits the ability to learn and incorporate new and complex concepts quickly and bring outside best practices into the company, with continuous evaluation of business and technology opportunities, to ensure the team consistently questions decisions, identifies best practices, and drives improvement.
- Able to handle ambiguity, handle multiple priorities and navigate professionally through stressful situations, pressing deadlines, and a fast-paced environment.
- Experience managing budgets with profit and loss responsibility, and gross revenue retention.
- Clear understanding of adult learning principles and demonstration of putting these principles into practice to drive results.
- Ability to undertake significant travel.
Required Education and Experience:
- Understanding of and track record with a modern playbook for Customer Success throughout the customer journey.
- Functional leadership experience across multiple pre- and post-sales functions.
- Experience building strong cross-functional relationships.
- Displays empathy for customer needs with a focus on the customer’s overall health and happiness.
- Past success launching programs to improve customer outcomes and experiences.
- Demonstrated history of performance orientation and exceeding goals.
- Experience developing KPIs and implementing systems to improve customer outcomes and impact.
- Experience in K-12 education, with preference for district level administration and/or coaching.
Pay Range: This role’s range is $126,750 - 233,750. The wage range for this role takes into account the wide range of factors that Curriculum Associates considers in making compensation decisions based on our Compensation Philosophy. Actual base pay within that range will vary based upon several factors including, but not limited to, prior experience and relevant skill sets. At Curriculum Associates, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances for each case. The Company recognizes that minimum wage varies by location and will ensure all compensation decisions comply with applicable state and local laws.
Benefits: Benefit eligible employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees can enroll in our company’s 401k plan and receive an employer match. Employees have access to a flexible vacation and sick policy in addition to twelve paid holidays and a winter office closure between Christmas and New Year's, as well as a number of additional perks and benefits.