About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.The Vice President of Food and Beverage (F&B), Asia Pacific is responsible for the alignment of F&B in the business development and product improvement processes. They will develop and execute global initiatives and strategy for Food and Beverage, working collaboratively with Hotel Operations and Food and Beverage leadership in other regions. This position will represent F&B in cross functional company initiatives and ensure regional alignment and representation.
Product quality of existing portfolio of restaurants and bars is a priority for this role. Working in collaboration with hotel leadership teams, Portfolio Management and Owner Relations (PMOR), Design and Construction and Sourcing and Procurement, candidate supports the development and execution of renovation plans identified in the Product Framework and Strategic Plan for Restaurants and Bars.
This role will be based in the Four Seasons Hotels and Resorts Singapore Corporate Office, split reporting to the Area President of Operations, APAC and Senior Vice President F&B. This role involves interactions with primarily internal stakeholders at various levels.
Key Activities/ What You’ll Be Doing
Development
· Engage with ownership and the core teams for development projects as the F&B expert and conduct site visits as required.
· In consultation with Area President of Hotel Operations, Design and Construction, Capital Planning and Procurement, Portfolio Management and approved consultants, develop F&B concepts for all new projects and gain approval from Ownership.
· Provide ROI analysis and recommendation on type of operating model which may include a FS managed, Licensing, or Consulting. Provide guidance and input on legal agreements.
· Provide input on F&B facilities summaries, proformas and preopening budgets within the development process.
· Recommend consultants for market research, concept development, interior design, F&B branding, beverage, bar and kitchen design.
· Act as liaison between restaurant designers, Design and Construction and GM to ensure projects are delivered on time and on budget, troubleshooting escalated issues on pre-opening critical path for F&B outlets.
· Provide input to D&C to ensure operationally efficient architectural plans and IST to ensure coordination of technology to support the operation.
· Provide after action reports post opening to improve future processes.
· Provide input to Sales and Marketing related to marketing plan for all new restaurants and Meetings and Events.
Product
· In consultation with the Hotel Operations and Area President, determine F&B product grading for restaurants and bars and advise on prioritization of renovations.
· Approve business plans and ROI models for all Restaurant and Bar renovations, and measure outcomes together with Area VP of Finance.
· Recommendation and pilot of new F&B technologies to enhance the guest experience.
· Oversee relationship with regional partners for point of sale and reservations systems.
· Monitor industry trends and guest feedback, drive innovations in F&B product with importance for the region or company.
Operations
· Develop and execute F&B strategy and supporting strategies in partnership with Hotel Operations and regional leads. Communicate internally and externally with any regional differences required (supporting strategies e.g. F&B PR strategy, F&B Talent Recruitment and Training Strategies, F&B Technology strategy).
· Represent Food and Beverage in cross functional company initiatives and (e.g. Mobile App, Guest Recognition, DNA Brand Identity); ensure regional alignment.
· Provide strategic advice and action to assist F&B operations that are underperforming and who have been identified as opportunity operations, monitor results and make recommendations for greater achievements.
· Define role expectations and candidate specifications (by location) to enable hotel to recruit best fit candidates for key F&B management roles including but not limited to F&B Director, Executive Chef, Pastry Chef and Restaurant GM.
· Create F&B standards, P&Ps and training programs.
Desired Skills/ Who You Are
· High degree of influencing ability across multiple levels.
· Ability to work in a matrix organization.
· Ability to communicate across geographic and cultural barriers.
· Ability to use data in needs analysis and synthesize information.
· Strong negotiation and persuasion skills.
· Complex project management skills.
· Experienced understanding of products and services offered within an F&B program of a hotel.
· Knowledge of Operations IST systems; implementation and maintenance processes.
· People and team development skills.
· Proven expertise with F&B concept design in various areas (restaurant, bar, etc.).
· Experience with managing restaurant operators, F&B vendors and other third parties.
· Experience developing and analyzing a P&L and ROI model.
· Demonstrated knowledge of F&B strategies and management.
· Sophisticated product skills, including knowledge of wine, food and service.
Experience, Education and Professional Qualifications / What You Bring
· Bachelor’s or Master’s Degree in a relevant field or equivalent combination of education and work-related experience.
· 10+ years of progressive work-related operational experience in food & beverage in similar senior roles – ideally with P&L oversight. Hotel GM experience is a preferred.
· Experience in a Corporate or multi-unit environment preferred.
· Independent restaurant and bar experience is a plus.
· 5+ years’ work experience in the region (APAC) and familiarity with the local dining scene in multiple markets.
· Subject matter expertise as a chef, sommelier, mixologist, or other restaurant related skill and/or capability is required.