We have an exciting opportunity for a Client Care Assistant to join our friendly team here at Kentdale Referrals. This is a full time permanent role working 37.5 hours a week, shift times between 8am-7pm Monday to Friday and 1 in 4 Saturdays. 

As a member of the Client Care team you will provide an excellent service to our clients and visitors. This will include arranging appointments, keeping accurate records, various clerical duties related to animal patient care and treatment and helping to facilitate accurate communications between clients, veterinary surgeons, our nursing staff and Hospital Director.   

Our Client Care tea should create the image and the first impression of our business, remaining calm, courteous and professional at all times. Our client care associates should make a positive impression and make clients feel confident in our service as a whole and helps to put them at ease if they are worried or apprehensive.

JOB SUMMARY

The Client Care Assistant is a pivotal role, taking responsibility for ensuring pet owners, referring vets, and colleagues receive the very highest levels of customer service and administrative support.

The Client Care Assistant, will be responsible for ensuring client, referring veterinary practices, and patients receive a professional and specialist service throughout their time with us.

The successful candidate will be diligent, organised, and professional, with the ability to maintain a harmonious working relationship with others and promote collaboration amongst teams. The need to be confident, committed, and able to work well under pressure, with exceptional organisational skills. Their ability to prioritise and multi-task is vital. Their ability to work well within an evolving team is crucial, as well as being confident to self-autonomously and independently focus on activities.

Key responsibilities

• Manage and deal with appointment bookings in a professional and efficient manner
• Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service
• Support the reception team with a range of administrative duties
• Have a high level of attention to detail to making sure paperwork is completed and correct to support the team and wider business
• Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard
• Show awareness of financial control within the practice and follow up with clients for outstanding payments
• Be happy to discuss financial issues with clients if needs be
• Daily management of the practice diary to ensure all patients are booked in efficiently and any gaps can be proactively filled
• Maintain the highest professional and ethical standards
• Deal with any client complaints using the Kentdale Referrals Complaints Process
• Make sure communication is to a high standard with referring vets and colleagues
• Ensure that a high standard of client care is maintained at all times within the team
• Work closely with clinicians, the nursing teams and management to maximise the efficiency of the practice.
• Process insurance claims on several different platforms.
   

Skills Knowledge and Experience

Essential:

• A proactive attitude
• Adapt well to learning a new system if no previous experience
• Excellent communication skills, both verbal and written
• Highly motivated to provide excellent service to clients and the practice
• Works well within a team and be a positive member of the team
• Ability to work at a fast working pace under pressure
• Professional approach to work
• Excellent administration, organisational and time management skills with excellent attention to detail
• Excellent IT skills – Microsoft (Outlook, Word and Excel).
  
   

Benefits

• 5 weeks holiday + bank holidays + Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme  
• Wellness program including:
  • Employee assistance program
  • Eyecare voucher scheme
  • Free annual Flu jab
  • Cycle to work scheme
• Recruitment referral reward scheme.

About Us

Kentdale is a specialist orthopaedic and spinal referral practice, based in Milnthorpe, Cumbria. It majors in orthopaedics but also offers additional services in soft tissue, neurology and physiotherapy. Established in 2011, Kentdale has built its reputation as a high-quality referral service in the North West and West Yorkshire.

Closing date for applications is Friday 14th November 2025. For further information on the role please contact talent acquisition member ophelia.hinds@linnaeusgroup.co.uk 

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Salary Value: £25646.40 per annum;