Vendor Manager at JLL

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves: We are seeking a highly skilled and experienced Vendor Manager to join our Center of Excellence (COE). This role is responsible for managing vendor relationships and performance in Integrated Facility Management (IFM) services, including Cleaning and Janitorial. You will collaborate with internal teams, manage contracts and KPIs, and implement processes to ensure smooth service delivery that meets both JLL and client expectations.

Your day-to-day tasks will include:

• Managing 3rd party vendors to drive high-level service output by reviewing and analyzing KPIs and SLAs defined in the scope of work (SOW)

• Conducting regular site visits to meet with vendors and facility managers, discussing pain points and taking immediate action on feedback to improve service delivery

• Following Vendor Management COE guidelines and properly tracking all documentation between the company and vendors

• Managing daily work in our workorder technology system (Corrigo) and CMMS • Resolving vendor escalations quickly and efficiently, implementing action plans where necessary to improve performance

• Collaborating extensively with FM, Business Intelligence, Supply Chain and Procurement, other service lines, account leadership, and Center of Excellence teams

• Providing high-level client-facing support and comprehensive reporting to stakeholders • Monitoring vendor contract terms and conditions adherence, as well as invoice compliance

• Contributing to vendor performance assessments via Scorecards, Business Intelligence, QBRs, and Performance Improvement Action Plans

Desired experience and technical skills:

Strong experience in cross-functional collaboration with service lines and account leadership teams, comfort with site visits and direct vendor/facility manager engagement, excellent communication and active listening abilities, strong client-facing and reporting capabilities, presentation skills and professional communication style both written and verbal, strong analytical skills for structured problem-solving and root cause analysis, financial acumen, and ability to build repeatable processes that surpass customer expectations.

Requirements:

• 2+ years of experience in vendor management

• Excellent analytical, organizational, and communication skills

• Proficient with Microsoft Office, PowerPoint, Excel • Ability to work independently

• Strong interpersonal skills

• Computer proficiency in CMMS

Preferred:

• Bachelor's degree or equivalent work experience

• Proficiency in Corrigo and Corrigo Pro

• Knowledge of service contracts and compliance issues in a financial services environment

• Experience developing scope of work (SOW), KPI, and SLA documents

• Experience balancing competing priorities including client satisfaction, regulatory requirements, and business process enhancements

Estimated compensation for this position:

95,000.00 – 110,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

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