Vehicle Operations Support Specialist II (Manheim)

Company

Cox Automotive - USA

Vehicle Operations

Vehicle Operations Support Specialist II

Individual ContributorNo remote option; must work at a specified Cox location

No

Day

Compensation

Hourly base pay rate is $19.38 - $29.09/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

The Vehicle operations support specialist plays a pivotal role in delivering exceptional client experience and driving operational success across multiple auction and reconditioning locations. This role blends, coordination, and technical expertise to ensure smooth operations, accurate repair estimation, and high-quality service delivery.

What’s In It for You? 

• We all have lives and responsibilities outside of work. We have an exceptional work/life balance at Cox, with accommodating work schedules and flexible time-off policies.                 

• We show our appreciation for our talent with a competitive salary package and top-notch bonus & incentive plans.                 

• How does a great healthcare benefits package from day one sound? Multiple options are available for individuals and families. One employee-only plan could be FREE, if you participate in our health screening program.  

• 10 days of free child or senior care through your complimentary Care.com membership.  

• Generous 401(k) retirement plans with up to 6% company match.  

• Employee discounts on hundreds of items, from cars to computers to continuing education.               

• Looking to grow your family? You’ll have access to our inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.                

• Want to volunteer in your community? We encourage that, and even offer paid hours for you to do so.                  

• We all love our pets—whether they walk, crawl, fly, swim or slither—and we’re happy to supply insurance for them as well.   

 

At Cox, we believe in being transparent – please click on this link (Cox Benefits Overview) to learn more about our amazing benefits. 

What You’ll Do:

• Track repair progress, monitor completion timelines, and communicate updates to clients, transportation teams, and internal stakeholders.

• Collaborate with maintenance, reconditioning, vendor, and operations teams to initiate approved work and maintain smooth repair flow.

• Cultivate and maintain strong relationships with commercial account representatives, major clients, and vendors.

• Partner with procurement and parts suppliers to verify pricing, availability, and sourcing of required materials.

• Coordinate sales preparation for commercial accounts, ensuring accurate collection of vehicle and account information per client SOPs.

• Audit work completed by Commercial Account Administrators and Procurement teams for accuracy.

• Maintain detailed records of estimates, approvals, and completed work in alignment with company standards.

• Serve as a liaison between departments, clients, and vendors to resolve issues and ensure a positive experience.

• Communicate process changes, challenges, and account updates to managers and stakeholders.

• Model safe behaviors and adhere to all safety guidelines.

• Actively participate in safety initiatives, team huddles, and continuous improvement efforts aligned with Safety Excellence.

• Strategically align Cox Automotive’s suite of products and services with client business models to drive success.

• Promote upselling opportunities through strong client relationships and service excellence.

Minimum Qualifications

• ​High School Diploma/GED and 5 years’ experience in a related field.

• Customer service experience required.

• Strong verbal and written communication skills required.

• Strong interpersonal skills required.

• Strong organizational skills required.

• Good computer software skills necessary. Must possess proficient Microsoft Excel, Word, and Outlook skills.

• Ability to sit or stand for prolonged periods of time.

• Ability to perform repetitive data entry tasks, manual dexterity.

• Vision abilities required include close, distance and depth perception.

• Proven experience in operations, client service, and team leadership within the automotive or auction industry.

• Strong understanding of cosmetic and mechanical repair processes.

• Excellent communication, organizational, and problem-solving skills.

• Ability to manage multiple priorities across remote and physical locations.

• Commitment to safety and continuous improvement.

Preferred

• Experience in the automobile industry or the auction business preferred.

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.