UK & Channel Islands Pension and Benefits Administration Specialist (London-based)

What is the opportunity?

You will be a Pension and Benefits Administration Specialist for the UK and Channel Islands. This role is based in our London offices.

What will you do?

You will work as part of a larger team being responsible for day-to-day administration of the company Benefits schemes and Group Insurance policies.

You will also be responsible for working with the business, Benefits Centre of Expertise (COE) and third parties to ensure all Benefits data is accurate and processed in a timely manner.

Primary Responsibilities

• Respond to and manage Pension and Benefit policy queries via the case management system, phone and email within agreed SLAs, maintaining a high level of confidentiality.

• Responsible for reconciliation of Pension and Benefits scheme contributions/deductions between Benefit tool and Payroll.

• Responsible for correspondence to employees, ex-employees when required.

• Responsible for administration of the company benefits schemes including but not limited to private health insurance, dental insurance, eyecare and staff travel scheme.

• Responsible for ensuring timely payment of invoices to third party providers.

• Ensure all department and company driven processes are completed within SLA, whilst identifying any gaps, risks or improvements.

• Ensure Pension and Benefits processes and procedures are up-to-date and version controlled.

• Provide ad hoc, quarterly and annual reporting to Payroll and Compliance groups.

• Channel Island Employee Shares Ownership Plan (ESOP) – administer employee contribution details within the vendor system including uploading contributions and leaver details, submitting payments, managing suspensions and quarterly forfeiture reports for Finance.  

• UK Employee Shares Incentive Plan (SIP) – administer employee contribution details within the vendor system including uploading contributions and leaver details, submitting payments, managing suspensions and quarterly forfeiture reports for Finance

• Accountable for maintaining employee demographic details in the Benefit tool and completing the monthly payroll activities to ensure any employee benefit changes are sent to Payroll for processing.

• Maintaining a listing of Green Car Scheme members including adding new members to Benefits tool, collecting fines, back payments for leavers and recovering payments from vendor for leaves. 

• Maintenance of the Benefits tool including updating site, documentation and links ensuring information is correct and relevant.

• Manage Pension policy queries via the case management system, phone and email within agreed SLAs.

• Liaise with Pension scheme COEs in respect of requests/queries from employees or pension vendors.

• Resolve employee and Payroll discrepancies providing solutions and direction to RBC UK & Channel Islands Payroll teams on adjusting entries.

• Ensure new enrolments adhere to RBC policy and are in line with UK pension legislation.

• Send reports of the pension / saving contributions to third party Administrators, ensuring amounts for employees are accurate each month.

• Liaise with third party Administrators to investigate and manually correct any discrepancies owing to changes in employee records, providing instructions to Payroll as necessary.

• Ensure bank account is funded for the payment of contributions.

• Monitor and investigate employee contribution rejections, requesting disinvestments with Pension provider and refunding employees funds within documented timelines.

• Review each New Joiner and Leaver for the UK GPPP Pension & Savings Plans and provide employee personal information updates to Pension providers.

• Determine if new employees are eligible to join RBC pension scheme by reviewing against RBC’s Pension policy and the UK’s Auto Enrolment legislation.

• Prepare the monthly Auto Enrolment Report for the Associate Director Pension & Savings to plan and document our compliance with HMRC pension legislation.

• Calculate and advise Payroll of adjusted pension / savings contributions for employees on paid or unpaid leave (maternity/paternity; sabbatical etc).

• Maintain a high standard of customer/partner service quality by taking ownership and accountability, prioritising incoming inquiries, issues and highlighting key areas requiring immediate attention or escalating as necessary.

• Identify and recommend solutions to issues, process gaps, service efficiency and effectiveness opportunities to Manager.

• Document processes, create and update job aids ensuring instructions are continuously maintained.

• Continuously review processes for operational risk and efficiency improvements.

What do you need to succeed?

Must-have

• Proven Pension & Benefits administration experience.

• Strong acumen in Excel required.

• Experience working with large data.

• Ability to reconcile data efficiently and accurately.

• Ability to manage regular and ad-hoc tasks at the same time.

• Ability to relate to and interpret HR business processes.

• An understanding of the connection of employee’s pension & benefits within payroll and the impacts therein.

• Ability to prepare accurate documentation with a high standard of presentation and confidentiality.

• Adaptable with the ability to work under pressure in a team environment.

• Ability to work on own initiative diligently and without constant supervision, applying analytical thinking and problem solving.

• Superior organisational skills with ability to manage extremely high volume of work, attention to detail.

• Excellent communication skills to work effectively within HR team and with employees.

• Good working knowledge of HR, Payroll and Benefits systems; and Microsoft Office products used extensively to support HR and Business requirements.

• Good working knowledge of case management tool.

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper.  We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation

• Leaders who support your development through coaching and managing opportunities

• Opportunities to work with the best in the field

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services.

Agency Notice

RBC Group does not accept agency resumés.  Please do not forward resumés to our employees, nor any other company location.  RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

Job Skills

Annuities, Communication, Data Gathering Analysis, Detail-Oriented, Insurance Finance and Actuarial Concepts, Operational Delivery

Additional Job Details

100 BISHOPSGATE:LONDONLondonUnited Kingdom35Full timeHUMAN RESOURCES & BMCCRegularSalaried2025-11-072025-11-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.