Travel Retail Fragrance & Beaute Field Training Manager

Travel Retail Fragrance & Beaute Field Training Manager

Location: Field Based UK & Ireland Airports

Reports to: Training and Development Manager

Contract: Maternity Cover – Full time, Fixed Term contract, Jan 2026 – 12 Months

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.

“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.

Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.

Your role @Chanel:

The Field Training Manager is tasked to proactively and reactively ensure our retail staff have the skillsets and product knowledge to consistently deliver an exceptional experience to our clients. Maintain an active presence in stores, observe subsequent implementation and ensure consistent retention of knowledge.

The impact you will create at Chanel:

• To represent the Training Department in delivering training events in collaboration with the Academy Team & wider departments, such as the annual Consultant Atelier, as well as other event programmes as required
• Drive commercial and business performance and elevate client experience as an expert across all product categories. As part of this you will lead a culture of in-store coaching & build individual coaching plans in collaboration with management
• To work in collaboration with Head of Sales, Retail Development Managers and Academy Training team to identify and implement learning opportunities for BA’s. To analyse information from various sources and manage the training for stores in line with business and training priorities
• To work in collaboration with the Academy Training team as required, acting as a conduit directly from the retail population and environment, sharing insights from the field to support in shaping strategy and training curriculum
• To follow up on academy training moments within Retail doors through strategic and personalised follow up plans whilst managing and monitoring the quality and impact
• To create compelling blended learning resources for in-store training in response to identified needs, ensuring that these materials are of a high standard using Word, Excel and PowerPoint
• Act as a digital learning champion in store, in addition you will create and adapt digital learning modules on Inside Beauty to further support BA learning pre, during and post-classroom training
• Maintain a strong field training team presence across all divisions by sharing best practice, peer to peer learning, regular meetings and collaboration, to manage constant level of client experience across all points of sale
• Work with a wide variety of people from other Departments and foster collaborative working relationships across the business

This is an impact-focused summary of the job and it’s helpful to note that responsibilities listed are not exhaustive.

What you will bring to the role:

• Great communication and facilitation skills within the Training delivery remit
• An approachable, unflappable, collaborative and team focused demeanour
• A highly motivated and committed approach, with a self-starting attitude
• Be an Ambassador for CHANEL who upholds company standards and embodies the culture and philosophy appropriately
• The ability to work well independently, whilst also being able to build relationships quickly and create a team spirit when interacting with others
• A personal passion for designing and delivering Training excellence
• Impeccable organisational skills, effortlessly balancing multiple priorities and deadlines as well as spontaneous scenarios
• Strong analytical skills in order to analyse qualitative data via RDM’s and also review impact of training and coaching that has been delivered and adapt accordingly
• Provide a proactive and positive introduction to the brand for all New Starters, embedding learning culture from day one
• Identify and support talent development within the BA community.
• To be confident to manage time effectively creating a journey plan that will maximise the impact of each visit and create reports to detail the outcomes of each visit, including the impact
• To support in building the learning culture within the Training Department – offering coaching and mentorship to new and junior members of the team
• Good working knowledge of PowerPoint, Word and Excel

You are energised by:

• Designing and delivering highly engaging Training and being an aspirational CHANEL Ambassador
• Continually evaluating and innovating our Training approach and pushing the boundaries of how we learn
• Working in a highly collaborative environment that helps people be at their best
• Remaining agile and responding to the needs of the business, whilst embracing change, sometimes at short notice
• Creating an inspirational, aspirational and supportive work environment within your team and beyond
• Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:
  • Restoring Nature and Climate
  • Investing in Circularity
  • Advancing dignity and prosperity
  • Promoting the autonomy of women

What you will gain from this experience:

• Being part of a dynamic Fragrance & Beauty Travel Retail department
• Opportunity to work with the most well-known luxury Global brand with a wealth of heritage
• Empowerment to take ownership of your impact within the brand
• You will be equipped and supported to drive your development and meet your career aspirations
• To further develop your knowledge of the ever-evolving beauty industry 
• Gain valuable insight into the Travel Retail environment with focus on UK & Irish Airports and working with multiple Retailers.
• An opportunity to work with senior stake holders to develop your management skills
• The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey.

Benefits at CHANEL  

Our employee benefits have been created to support you across your professional and personal life by offering you:  

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories  
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more  
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines  
• Platforms: Multiple Platforms to support across Wellbeing   
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales  
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones  

 *Benefits are eligibility dependent and subject to change at any time   

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.