The Support Agent will collaborate directly with coaches and operations staff from multiple Universities on all multi-level needs. The individual in this role must have knowledge of Sabre or a similar Global Distribution System (GDS), be able to multi-task while managing calls and emails, work from home while staying engaged with the customers and co-workers with limited distractions. At times, the agent may be involved in booking group travel which could include group air, hotels, and buses. The individual will be customer-service oriented by always putting the client's needs first. It is important that the candidate understands the unique processes of Anthony Travel that supports over 100 collegiate athletic departments. The individual must be able to work various hours with some overtime when needed. The role requires four 10-hour shifts throughout each week with weekends and Holidays included.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
· Booking and exchanging air records, hotels, cars, private car services and buses to fit the client’s needs.
· Able to book hotels and cars within the GDS.
· Invoicing during off times and slower times for group hotels and buses for the teams.
· Multitask is a must, taking incoming calls and emails and completing the tasks promptly.
· Must know how to book and ticket air reservations Knowledge of partial and full exchange process, voiding tickets and issuing MCO’s.
· Work closely with the team when they may need help completing a task.
This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.
QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each essential duty above the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Required Education and/or Experience, Knowledge, Skills, and Abilities:
· Strong client-service orientation.
· Excellent communication, interpersonal skills.
· Excellent time management skills required – including the ability to set priorities and work in a fast-paced environment.
· Able to work independently.
· Team player, flexibility/ability to adapt in a dynamic environment.
· Strong desire to learn and utilize the tools provided.
· Positive attitude.
· Self-starter.
Preferred Education and/or Experience, Knowledge, Skills, and Abilities:
· Travel experience preferred.
· 3+ years of GDS experience
· Knowledge of travel specific systems (e.g. GDS, Concur, etc.).
CORE VALUES
As the leading experiences company in the world, we strive to be the most innovative and passionate — the best of the best. We uphold these values in our quest for excellence:
· Exceed all service expectations with our customers, our partners, and each other.
· Create value by enriching people's lives.
· Do the right thing and bring others along with us — always.
· Propel the power of diversity, in thought, team and experience.
· Partner to generate win-win solutions.
· Ignite and empower our team's entrepreneurial spirit.
· Exude respect and gratitude — treat others as you would want to be treated.
COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life, and disability insurance, paid time off, and 401k plan.
On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
Per local requirements and in the interest of transparency, the hourly rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.
Hiring Rate Minimum:
$19.83 hourly (minimum will not fall below the applicable state/local minimum wage thresholds)Hiring Rate Maximum:
$26.44 hourly