Transformation CoE Lead

At ING Hubs Spain we are looking for Transformation CoE Lead

Your role and work environment:

The Transformation Lead at ING Hubs Spain is a senior leadership role tasked with driving and executing the transformation agenda within the newly established organization. The role focuses on operational excellence, innovation, and aligning strategies with ING’s business goals. The Transformation Lead manages change initiatives, operational design, resilience, and fosters collaboration across teams to support ING's growth and customer-centric approach. Initially, the role reports to the Head of ING Hubs Spain and later to the COO. The position oversees strategic functions including Change, Consulting, Service Management, Operational Design, Reporting, and Facilities Management.
 

Key Responsibilities:

• Deliver transformation projects on schedule, communicating progress and issues transparently.
• Manage the project portfolio to ensure successful execution and monitoring of initiatives.
• Lead the Operational Design, Control & Resilience (ODCR) function.
• Collaborate with the Head of ING Hubs Spain to develop and implement long-term strategy.
• Translate strategy into actionable growth steps, including goal setting and operations planning.
• Identify needs for change, shape vision, mobilize commitment, and oversee change execution aligned with global standards.
• Ensure continuous improvement culture through operations management frameworks.
• Implement ING Way of Working (WOW) and design new working models as appropriate.
• Manage sourcing and business resiliency with a focus on service experience and regulatory compliance.
• Oversee Real Estate and Facilities Management including Health and Safety to optimize employee experience.
• Lead cross-border projects contributing to ING Hubs’ overall strategy.

Required Experience and Qualifications

Candidates should possess over 15 years of senior operations and transformation experience, holding a Master’s degree or equivalent academic qualification. Essential skills include operations strategy, innovation, governance, and a strong understanding of IT to effectively challenge and support transformation programs. Leadership experience in coordinating diverse expert teams, stakeholder management, prioritization, product development, and project management is critical. A strong customer orientation towards both internal colleagues and external stakeholders is emphasized.

Leadership and Transformation Capabilities: The Transformation Lead is expected to:

• Use data-driven decision-making to monitor initiative execution and impact.
• Build a shared sense of direction and purpose while encouraging diverse opinions.
• Guide change initiatives aligned with business strategies.
• Demonstrate flexibility and adaptability, navigating ambiguity and conflicting demands.
• Promote agile leadership by setting clear vision, priorities, removing obstacles, and fostering self-managing teams.
• Manage dependencies across teams and countries effectively.
• Simplify complex problems and foster a culture of responsible decision-making balancing rules with client experience.
• Advocate a positive-critical attitude towards internal rules and regulations.

Service Delivery and Stakeholder Relationships:

The role involves managing complex business escalations related to recruitment and ways of working, advising on strategic and structural solutions. The Transformation Lead must navigate different organizational structures to influence and leverage resources effectively, ensuring strong collaboration and stakeholder relationships.

Innovation and Continuous Improvement:

Applying Agile and Lean principles, the Transformation Lead identifies improvement areas in processes, technology, and organization. They work closely with Process Experts and Agile coaches to enable collaboration between Domain Process Leads and Circle Leads, monitor project impacts on operations, and implement improvements while ensuring understanding among involved parties.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Flexible work model.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…

Transport allowance.

It doesn't matter where you live, we’ll help you get to the office.

Pension plan.

You can benefit from our pension plan after 1 month with us!

Discover ING Hubs Spain

We’re building something exciting—and we want you to be part of it.

ING is launching the new member of ING Hubs in Spain, an integral part of ING in charge of designing and delivering important technological and operational solutions to make banking frictionless for our customers. ING Hubs play a key role in our ‘Growing the difference’ strategy to become the best European bank. This will be our sixth global hub, joining a network of over 13,000 professionals in the Philippines, Poland, Romania, Slovakia, Türkiye and Spain.

What makes ING different?

We have a tech-first mindset: ING is not just a bank—we’re a tech company that happens to do banking. Our new Hubs will be a center of excellence for scalable, fast, and secure technology services for the entire ING.

We have global impact: You’ll be working on solutions that serve more than 34 million of customers in over 38 countries.

We are agile: ING was the first bank to adopt agile at scale. We continue to evolve with a collaborative, cross-functional way of working.

Sustainability at the heart of what we do: We have a role to play in defining new ways of doing business that align economic growth with positive environmental and social impact.

At ING, we believe in diversity, inclusion, and belonging. We’re proud of our international teams and are committed to creating an environment where everyone can thrive. We value authenticity, collaboration, and continuous learning.

We’re looking for curious minds, bold builders, and passionate problem-solvers. If you’re looking for a place to find new ways to drive efficiency and provide superior customer value, where your ideas matter, and where you can grow with purpose—we’re looking forward to meeting you.