Top of the Rock Office Manager

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 576 properties, totaling 233 million square feet, with a combined value of over $131 billion (U.S.). Tishman Speyer currently has approximately $65 billion in assets under management, including iconic properties such as New York City's Rockefeller Center, São Paulo's Torre Norte, The Springs in Shanghai, Paris Bourse in Paris and Frankfurt’s OpernTurm and TaunusTurm.

Summary of the Position:

The Office Manager serves as the operational backbone of the Top of the Rock Observation Deck, ensuring efficient administrative processes, seamless cross-departmental communication, and exceptional internal service delivery. You’ll partner closely with leadership to support staff scheduling, vendor management, financial tracking, and overall office coordination—helping maintain Top of the Rock’s reputation for world-class guest experiences and operational excellence.

Key Responsibilities:

Administrative & Operational Coordination

• Manage daily administrative operations to ensure smooth, efficient office workflows.

• Support the General Manager, Assistant General Manager, and department leaders with administrative and scheduling needs.

• Create and manage bi-weekly schedules for hourly staff, including Hosts, Sales, Retail, Tour Guides, VIP Lounge, Support, Reception, and Ambassadors.

• Maintain and update staff rosters, locker assignments, and training schedules.

• Assist HR with ID requests, terminations, and access control.

• Train and mentor new reception and administrative staff to uphold brand and service standards.

• Oversee office supply orders, inventory, and refreshments for shared spaces.

• Manage conference room scheduling and office space logistics.

Finance, Budget & Procurement

• Process vendor payments, purchase orders, and expense allocations in D365.

• Collaborate with the Finance Department on accruals, invoice tracking, and purchase-order reconciliation.

• Manage the vendor registration process and maintain accurate records of contracts and billing cycles.

• Track departmental budgets and monthly expenditures, ensuring cost accuracy and proper coding.

Employee Relations & Performance Tracking

• Maintain accurate employee records and disciplinary documentation through Paycom.

• Assist management with performance discussions, disciplinary warnings, and coaching documentation.

• Ensure compliance with HR policies and timely submission of all personnel-related documents.

Facilities & Vendor Management

• Coordinate with internal teams, external vendors, and building services to resolve maintenance or operational issues.

• Monitor facility repairs, replacements, and deliveries to support uninterrupted operations.

Skills & Qualifications:

Required Skills & Competencies

• Communication: Excellent written and verbal communication skills with a professional and positive demeanor.

• Organization: Strong multitasking abilities with a high level of attention to detail and accuracy.

• Leadership: Demonstrated integrity, initiative, and accountability; able to work independently and in a team environment.

• Technology: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and comfortable learning new systems such as D365, Paycom and Shiftboard.

• Problem-Solving: Resourceful, solution-oriented, and able to maintain composure in a fast-paced environment.

Preferred Experience

• 3–5 years of administrative, office management, or operations coordination experience (hospitality or attractions industry preferred).

• Experience in vendor management, budgeting, or HR administrative support a plus.

• Bachelor’s degree in Business Administration, Hospitality Management, or related field preferred.

Core Competencies

• Operational Efficiency

• Vendor & Budget Management

• Cross-Functional Communication

• Team Leadership & Training

• HR & Performance Administration

• Process Improvement

• Guest & Employee Experience Excellence

The base compensation range for this role is $60,000 to $65,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees. This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer’s New York team, as we’ve considered factors specific to this geography.

Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement. We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sex, sexual orientation, gender identity, gender expression, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.