Job Summary
Who We Are
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.
What We Offer
Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.
Purchased annual leave scheme
Additional Telstra day off
Additional 30% off Telstra products and services
Toolkit provided (laptop + mobile phone + plan paid for)
What is the focus of the role?
As a Territory Manager 12-Month Fixed Term Contract, you nurture the relationships we have built with our clients, supporting them to partner with Telstra to unlock their business and technology challenges. You thrive of growing these relationships and identifying new ways for Telstra to address their strategic needs. Your ability to listen to and deeply understand our customers, combined with your understanding of Telstra's products and services, sees you deliver exceptional sales moments with our clients. In doing so you contribute to high-value, high-profit sales solutions that directly contribute to Telstra's growth.
About the team Telstra Business is a growth engine for Telstra, focused on providing business customers of all sizes with industry-based services and solutions. We meet a critical need in the market - combining connectivity infrastructure across the world with the leading technology solutions and expertise. About the role As a Territory Manager, you nurture the relationships we have built with our clients, supporting them to partner with Telstra to unlock their business and technology challenges. You thrive of growing these relationships and identifying new ways for Telstra to address their strategic
needs. Your ability to listen to and deeply understand our customers, combined with your understanding of Telstra's products and services, sees you deliver exceptional sales moments with our clients. In doing so you contribute to high-value, high-profit sales solutions that directly contribute to Telstra's growth.
Key Responsibilities
Take accountability for the management of an assigned territory, owning the sales and profitability performance of this territory and leveraging sound interpersonal skills to nurture the customer relationship and contribute to strategic profitable growth.
Take ownership to establish, maintain and execute your territory plan end to end, including an understanding of whitespace, sales strategy, and channel engagement.
Develop and drive the partner engagement strategy by domain and geography, as well as pipeline cadence.
Drive closed loop sales plays and white space campaigns together with Partners and Digital Sales.
Lead Base-Management activity, including cadence with Partner & Digital Sales Base to create upsell/cross-sell opportunities for the territory.
Develop and execute customer engagement and communication strategy for the territory.
Lead Territory health check including account contact review and pipeline.
Capture and maintain key contact information in Phoenix.
Drive regular reporting to monitor portfolio performance against defined financial and customer targets (sales, revenue, profitability, NPS).
Collaborate with peers, teams, and key stakeholders across Telstra (e.g. Digital Sales, Partner Channel, Commercial Steering) to build an understanding of customer needs and develop suitable sales solution recommendations.
Participate in knowledge sharing initiatives (market insights, customer focused cross-functional collaboration) that contribute to the development of sales and market trend knowledge and support strategic customer conversations.
About You
To be successful in the role, you'll have
Essential
At least 3-5 years' working experience in Sales, Customer-facing or Business-to-Business sales role. Experience working in technology or software industry is preferred.
Experience in sales opportunity management.
Exceptional skills in customer relationship management.
Partner opportunity management experience.
Strong experience in portfolio analysis and planning.
Exceptional communication skills both verbal and written.
Customer centricity and commercial acumen skills.
We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.
As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team via the contact details found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment.