Technical Writer

About the role

We are looking for a technical writer to join our team and become the voice of our product's documentation. If you have a knack for making complicated things sound simple and enjoy helping people understand how technology works, this might be the perfect role for you.

You will be responsible for two key things: helping our internal teams stay aligned with clear, up-to-date product documentation, and helping our customers succeed by creating helpful content for our support portal support.monnify.com.

Key Responsibilities

• Become a Product Expert: You will dive deep into our products, working closely with our product managers and customer-facing staff to understand every detail of how they work.
• Write for Our Team: You will create and maintain our internal documentation. Think of it as the "single source of truth" that helps our developers, product managers, and other teams build, launch, and support our products effectively.
• Write for Our Customers: You will put yourself in our customers' shoes, figure out what questions they might have, and then write clear, detailed answers for them on our support portal (support.monnify.com).
• Keep Everything Fresh: As our products evolve, you’ll be responsible for updating our documentation to reflect the latest changes and features.
• Collaborate and Clarify: You’ll be the bridge between our technical teams and our users, translating complex jargon into plain, easy-to-understand English.

Requirements

• Has a real passion for writing and a portfolio to show for it. We'd love to see examples of your previous work (technical guides, support articles, blog posts, etc.).
• Is naturally curious and loves learning new things. You’re not afraid to ask "why?" and "how?" until you get it.
• Can explain complex technical concepts to different audiences, whether it's an engineer or a first-time user.
• Has amazing attention to detail. You spot the missing comma and the confusing sentence from a mile away.
• Is a great team player and can work comfortably with people from different departments.

Bonus Points: If you have experience working in a tech company or have some familiarity with payment systems, that’s a huge plus!

Why You’ll Love Working With Us:
You will play a crucial role in helping both our team and our customers. Your work will directly impact customer satisfaction and make life easier for everyone who interacts with our products. You'll be part of a passionate team that's building great things.

What we can offer you

Culture - We put our people first and prioritise the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.

Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.

Compensation - You’ll receive an attractive salary, pension, health insurance, plus other benefits.