Position Summary
The Instructional Designer, Sales & Account Management Learning Experience plays a pivotal role in designing high-impact learning programs that elevate sales and account management capability across the enterprise. This role translates business strategies and performance needs into engaging, experiential learning solutions that build knowledge, skills, and confidence in client-facing teams.
Working closely with subject matter experts, Learning & Development (L&D) content developers, and business stakeholders, this individual designs learning that is performance-driven, visually cohesive, and aligned to the team’s “Teach–Demo–Do” methodology and learning experience standards.
Key Responsibilities
Learning Experience Design
Design end-to-end learning solutions (instructor-led, virtual, digital, and blended) that strengthen selling, relationship management, and client engagement capabilities.
Apply adult learning theory, performance consulting, and learner experience design principles to ensure programs deliver measurable impact.
Develop design blueprints, storyboards, and facilitator/participant guides that are clear, scalable, and visually aligned with brand standards.
Integrate storytelling, simulations, and real-world application into learning design to drive retention and behavior change.
Collaboration & Partnering
Partner with the Sr. Manager, Curriculum Design & Experience to translate enterprise learning strategies into tangible design deliverables that meet quality and consistency standards.
Collaborate with Content Developers to bring design concepts to life through engaging digital learning assets.
Work closely with SMEs, Training & Readiness Leads, and Change Management to ensure programs align to evolving business priorities and tool adoption efforts (e.g., Allego, Salesforce integration).
Coordinate with the Training Operations team to ensure design documentation meets controlled documentation standards and version control processes.
Continuous Improvement
Leverage learner feedback and performance metrics to iterate and enhance design approaches and materials.
Explore emerging learning trends, technologies, and modalities to evolve the team’s learning experience strategy.
Contribute to the continuous evolution of learning templates, toolkits, and design frameworks that support consistent learner experiences across programs.
Qualifications
Bachelor’s degree in Instructional Design, Learning Technology, Adult Education, or related field.
5+ years of instructional design experience (corporate or sales learning preferred).
Demonstrated expertise in designing blended and digital learning programs that achieve measurable performance outcomes.
Strong understanding of adult learning, behavior change, and learner experience design principles.
Proficiency in instructional design software (Articulate, Camtasia, Vyond, etc.) and LMS/LXP platforms (Allego, Workday Learning, or equivalent).
Experience supporting sales enablement, customer-facing, or commercial teams strongly preferred.
Core Competencies
Learning Strategy Translation: Converts business and performance goals into impactful design outcomes.
Design Excellence: Crafts intuitive, experiential, and modern learning programs that reflect brand and learner needs.
Collaboration: Works fluidly with developers, SMEs, and operational partners to create cohesive learning journeys.
Analytical Thinking: Connects learning design decisions to performance data and business impact.
Innovation: Continuously explores creative formats and technologies to elevate the learning experience.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.