About Megaport
We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 350 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.
Our Team Culture
We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.
The Role
Megaport is looking for a bilingual (English and Spanish) Technical Support Engineer to help our global customers with technical network issues, account inquiries, and general service requests through phone and online platforms. Strong communication in both languages is essential, as you’ll work daily with international customers and teams.
This is a shift-based position that offers excellent opportunities for technical growth in a fast-paced, hands-on environment. You’ll collaborate with global teams to troubleshoot and resolve complex network problems, ensuring customers receive high-quality support. The ideal candidate has a Bachelor’s Degree in IT, Telecommunications, or a related field, and at least 2 years of experience in Networking Incident Resolution or Network Infrastructure.
If your rostered days fall between Tuesday and Thursday, you’ll be required to work from the office; other shifts may be remote.