Technical Support Analyst

Job Description:

Technical Support Analyst

Oxford

Permanent

About our team...

Airbus Helicopters is the world’s largest helicopter manufacturer and the company’s site at Oxford Airport is Britain’s civil helicopter hub.

AHUK offers considerable experience in helicopter sales, bespoke completions, maintenance and spares support.  Its in-house engineering capabilities include design, customisation, installation, flight-testing and certification, as well as technical support, maintenance, training and the supply of spares for civil and military applications.

AHUK is the MoD’s chosen provider of helicopters and maintenance for its Defence Helicopter Flying school (referred to as MFTS) located in RAF Shawbury (Shropshire) and RAF Valley (Anglesey).

Description/Overall purpose of the Job

• To undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption.

• To act as first line support for all helpdesk requests and incidents

Main responsibilities

• Provide first-line technical support to end-users via face-to-face interactions, telephone, and email.

• Install, configure, and maintain desktop and laptop PCs.

• Support and troubleshoot issues related to telephone systems.

• Provide support for audio-visual equipment, projectors, and video conference facilities.

• Manage the resolution of IT issues, problems, service requests, and changes using the AHUK Helpdesk tool.

• Conduct audits of computers to ensure all software is authorised and licensed.

• Maintain an accurate inventory/database of IT hardware and software.

• Liaise with third-party IT support companies and vendors as required.

• Provide IT support to other AHUK offices as needed.

• Perform any other IM or IM Admin related tasks.

• Adhere to defined IT standards and procedures.

• Purchase, Configure, install and maintain desktop and laptop PCs

• Maintain an inventory/database of IT hardware and software

• Liaise with third party IT support Companies and vendors

Knowledge and Skills

Essential

• Strong expertise in supporting Windows based PC’s and servers

• Windows Desktop (Enterprise)

• MS Office & MS Products

• Google G-Suite

• Excellent troubleshooting skills and problem-solving abilities

• Basic understanding of network infrastructure (TCP/IP, DNS, DHCP)

• Experience with ticketing systems and ITIL best practices

• Ability to provide clear and concise technical support to non-technical users

• Strong communication skills, both written and verbal

• Ability to work independently and as part of a team

Desirable

• Windows Server

• Firewalls (Checkpoint, PALO ALTO)

• Active Directory

• Basic Networking

• Telephony

• IT Security

• Virtualisation (VMware)

• MDM Platforms

• Mobile Phone Support (IOS & Android)

Education, Qualifications or Training

Essential

• A Qualification in IT  (A+ or MCSE)

• Experience in a Technical support environment

• Able to obtain SC Clearance

Desirable

• Computer science related degree

• Working knowledge of other IT operating systems (Linux)

• Experience working in a secure environment

Additional requirements:

•  Due to the nature of this position you will require DBS Security Clearance and be eligible for SC clearance. Airbus Helicopters UK will support you with this.

• If you have not been a resident for the last 5 consecutive years, please be prepared to request an overseas criminal record check for these countries as you will be asked to provide this for referencing and security checks. 

• All candidates must possess the current, legal right to work in the United Kingdom. Airbus will not be able to offer sponsorship for any employment Visa's.

The Reward

In joining the Airbus family, you will play a critical part in delivering the most efficient helicopters for its customers, who serve, protect, save lives and carry passengers in demanding environments.  On top of your base salary, you will have access to the following benefits below via our Airbus salary sacrifice schemes:

• Private Medical Insurance (Bupa) – single cover for employees paid by the company

• Pension: Employees are auto-enrolled into the Airbus Group UK Retirement Fund. Initially, AH contributes 6%, employee 4% basic

• Share Incentive Plan and ESOP. Annual share schemes at company discretion. 

• Success Share, Discretionary Group bonus scheme (conditions apply)

• Bikes to Work (up to £3,000) (employee purchase scheme) 

• Technology ( employee purchase scheme) 

• Mydrive (employee car purchase scheme)

• Den-Plan (employee purchase scheme)

• Health-care Cash Scheme

• Personal Accident Insurance (employee purchase scheme) 

• Health Assessments

• Travel Insurance

• Financial/Legal Advice (eg, Will-writing; Lasting Power of Attorney)

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Data Protection

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Helicopters UK Ltd

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Digital

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.