At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?
As a Technical Success Manager in JFrog you will...
- Responsible for customers’ journeys; assist customers’ adoption
- Assist to establish value in JFrog’s products/platform
- Work with internal teams (Sales, Product, Solution Engineering, Training, external customer stakeholders) to formulate/maintain Success Plan
- Install/administer Oracle database (RAC/Standalone), Microsoft SQL Server on Linux/Windows
- Configure/maintain RMAN/SQL backups to Cloud (S3/Azure Blob)
- Migrate databases to AWS RDS/Azure SQL
- Implement monitoring tools (Grafana/InfluxDB)
- Administer AWS/Azure cloud services
- Outline how JFrog addresses immediate/future needs (success metrics)
- Use case management systems/CRMs (SFDC, JIRA)
- Review financial return/ROI on customers’ investment
- Drive customers’ Adoption Score
- Establish/manage communication channels within departments
- Act as liaison to provide customer feedback to Senior Management Team
- Schedule, prepare, deliver Business Reviews for customers
- Prioritize proving ROI that lead to renewals, expansion, adoption
- Drive customer adoption/usage for JFrog’s customers
- Increase customer adoption of key platform features/best practices to maximize ROI
- Ensure basis for retention, satisfaction, growth
- Understand customer’s industry trends, business challenges with JFrog’s platform/current/potential use cases for JFrog’s customers
- Engage customers’ senior decision makers to understand evolving strategies
- Shape Success Planning
- Serve as ‘voice of the customer’
- Provide internal feedback on to improve service customers to maximize customer value/retention
- Partner with JFrog’s Account Team (Account Executives, Sales Engineers, Support Engineers) to ensure customers’ renewals/expansion of usage
- Monitor user trends/ health to recommend risk mitigation actions to internal teams (Product, Support, Services)
- Act as technical advisor for customers
- Assist with architecture designing/best practices for strategic customers
- Train open-source community/JFrog’s customers
- Keep current with latest technology trends for building engineering/ CI/CD Technology landscape
- Create effective communication channels with key customers and serve as source of truth regarding managing customers
To be a Technical Success Manager in JFrog you need...
- Bachelor’s degree or foreign equivalent in Computer Engineering, Software Engineering, or Business Administration plus 5 years progressive experience
- Experience to include installing/administering Oracle database (RAC/Standalone), Microsoft SQL Server on Linux/Windows
- Configuring/maintaining RMAN/SQL backups to Cloud (S3/Azure Blob), migrating databases to AWS RDS/Azure SQL
- Implementing monitoring tools (Grafana/InfluxDB); and administering AWS/Azure cloud services
WHAT JFROG CAN OFFER…
- At JFrog, base salary is only one component of our compensation package.
- This position has a base salary of $150,000. Base salary will be based on your skills, qualifications, experience and location.
- This is a telecommuting position with remote benefit from various unanticipated locations throughout the U.S.
- This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
- JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more!
- JFrog embraces hybrid work: 3 days in office / 2 days remote.
JFrog is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status or any other category protected by law.