Technical Services Manager

A Snapshot

As Technical Services Manager (TSM) reporting to our Senior Technical Service Manager (STSM), you will work closely with our Operations team, making an impact in a number of ways:

• Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs
• The primary point of contact for the site Facilities Provider, supervising FM Services, Smart Hands & Security vendors as well as any other third party vendors (including soft services) engaged directly by AirTrunk.

Please note, this role will be based in our data centre in West Melbourne.

Your Day to Day

Either a portion of the data centre site or a portfolio of customers will be allocated to each Technical Service Manager (TSM). The TSM then runs this sub-section of the site, reporting and raising issues/tasks to the STSM as required;

• Lead all aspects of the planning and coordination of all preventive maintenance and repair works; OPEX budget, ensure change management and incident management procedures are followed; coordinate activities as required with customers
• Coordinate with the Development team to run construction activity and installations, to ensure system design, installation and testing adhere to operational standards
• Ensure adherence to site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. SWMS
• Ensure compliance with site held accreditations, including, but not limited to, ISMS, ISO, SOC2, PCI.
• Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety
• Primary operational contact for customers and local point of escalation during emergency events and day-to-day operations
• Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation
• Manage the provisioning of data centre services including connectivity, power services, deployment and any additional services to be delivered to customers
• Lead minor capital projects for customers/internal purposes
• Supervise operational metrics, data and analyse risks
• Conduct regular property inspections
• Take part in the 'on call' incident response roster

Requirements:

• 5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, trades or related fields
• Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals
• Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services
• Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems
• Have Own Security NV1 Clearance or ability to get one
• Excellent collaborator with strong communication skills in English
• Exceptionally flexible, forward-thinking and motivated by change
• Effective customer management skills and meeting chair experience