Technical Program Manager, Operations Manager II (NCS) - Mayor's Office of Performance and Innovation

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range:

$105,085.00 - $173,250.00 Annually

Starting Pay:

$105,085.00 Annually

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits  

Job Summary:  

About the Mayor’s Office of Performance and Innovation (OPI)

The Mayor’s Office of Performance and Innovation (OPI) is Baltimore’s in-house strategy, performance, and data team. We work across city agencies to strengthen service delivery, build modern data and digital capabilities, and promote transparency. OPI uses data and design to help improve services in ways that residents and staff can see and feel.

Position Description

The Technical Program Manager (TPM) leads cross-functional delivery for the Deputy Chief Data Officer’s portfolio which includes citywide data and analytics, data governance, and resident-facing technical products led by the Baltimore Design Lab. This role helps the City deliver digital tools and data products that make services more transparent, efficient, and accessible to constituents. The TPM owns portfolio roadmaps, technical requirements, delivery cadence, and risk and issue management, coordinates quality assurance and user-acceptance testing, as well as coordinates closely with Baltimore City Information Technology (BCIT) on change control.

The TPM operates as a single source of truth for the Data team’s portfolio using agile project management tools including Jira and knowledge management platforms including SharePoint. The TPM ensures that the team ships reliable increments on a predictable cadence with acceptance evidence and stable operations and measure impact post-release, including data quality, adoption, and resident value. This position reports to the Deputy Chief Data Officer.

Essential Functions:

• Run standardized intake, producing project briefs (including the problem, public value, scope, interfaces/APIs, risks, and the Definition of Done). Maintain integrated quarterly roadmaps and release calendars.
• Translate needs into user stories, acceptance criteria, data contracts, API specs, observability expectations, privacy impacts, and accessibility requirements.
• Coordinate architecture and security reviews with and BCIT applications, infrastructure, and InfoSec.
• Operate agile ceremonies (backlog grooming, sprint planning, standups, demos, retrospectives). Track blockers and drives timely decisions and escalations.
• Supports data governance through operationalizing owner/steward accountability, sharing agreements, access workflows, and change management in collaboration with OPI’s Deputy Director.
• Partner on MVP scope, and outcome metrics; coordinate UX/service design research, prototyping, usability testing, and adoption measurement post-launch.
• Create templates, and versioned artifacts (briefs, requirements, data dictionaries, diagrams, SOPs, runbooks, release notes) in SharePoint.
• Publish regular status and monthly executive summaries; plan training, SOP updates, operational runbooks, and handoffs to steady-state owners.
• Perform other related duties as assigned to support OPI’s mission and innovation agenda.

Work of this class involves managerial work related to the administration of departmental policy and overseeing or coordinating agency operations.

This position is required to work evening and weekend hours and 24-hour callback in an emergency. Work is performed in an office where work conditions are normal. Work requires minimal physical exertion.

Supervision given: Incumbents perform professional work in leading an administrative, programmatic or technical operation for an agency.

Supervision received: Senior managerial direction typically from an Operations Director or equivalent.

Minimum Qualifications:     

Education: Have a bachelor’s degree in computer science, data science, engineering, information technology, or a related field from an accredited college or university.

AND 

Experience: Have at least five (5) years leading technical programs in data platforms/analytics, digital products, or enterprise integrations with demonstrated on-time delivery in cross-functional settings.

OR 

Equivalency Notes: Have an equivalent combination of education and experience.

Knowledge, Skills, & Abilities: 

Technical and product management

• Program leadership across data platforms, analytics, and public-facing digital products in multi-team environments (engineering, analytics, UX/design).
• Fluency in technical requirements, APIs, data management, observability, backlog hygiene, and change control.
• Understanding of metadata, lineage, testing, owner/steward models, and access workflows.
• Working knowledge of security, privacy, and accessibility reviews; ability to coordinate remediations.
• Strong facilitation, dependency management, and written communication; concise executive briefings.
• Strong knowledge of project management and collaboration tools (Jira, SharePoint, Miro, and diagramming tools); familiarity with data platforms (Azure, Postgres, dbt), and familiarity with SQL and programming languages. Experience with Linux is a plus.
• Self-starter with a commitment to continuous improvement and technical excellence.

Operations management

• Knowledge of the principles and practices of operations/administration.
• Ability to plan, organize and manage a program of administrative functions in an organization.    
• Ability to compile and interpret financial and operational data and to analyze charts, reports and statistical and budgetary statements, particularly related to compute, cyber-security, and storage costs.
• Ability to develop, implement and interpret policies and procedures.
• Ability to coordinate the activities of various organizational units.
• Ability to speak and write effectively.
• Ability to establish and maintain effective working relationships with associates, officials and employees.
• Ability to direct the activities of staff or cross-functional teams.

Additional Information 

Background Check                                        

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed. 

Probation 

All persons, including current City employees, selected for this position must complete a mandatory six-month probation

Financial Disclosure 

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. The initial financial disclosure must be submitted within 30 days of hire.  

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Do not attach your request for accommodation to the application. 

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER