At Fresenius Medical Care, we’re dedicated to improving the lives of patients with chronic kidney disease through innovative, high-quality products and treatments. Our vision—“Creating a future worth living. For patients. Worldwide. Every day.”—guides everything we do. With over 125,000 people working across 3,700 dialysis centers and 39 manufacturing sites worldwide, we provide direct patient care through our Care Delivery network, develop and supply medical products, therapies, digital solutions via Care Enablement, and accelerate transformation through our FME Reignite strategy.

Our values drive us:

We Care for our patients, each other, and our communities.
We Connect across teams and borders to deliver excellence together.
And we Commit to doing things the right way, growing with purpose, and leading kidney care with innovation and compassion.

International Commercial Operations (ICO), a global business unit within Care Enablement, plays a key role in this mission. Structured across six sales regions, as well as Global TPI Governance & Sales Excellence and Global Technical Operations, ICO ensures consistent Third Party Intermediary (TPI) management and delivers high-quality technical services worldwide. By balancing harmonization with localization, ICO supports strategic goals, strengthens customer relationships, and drives value through standardization, innovation, and specialized training. Join our passionate team and help shape healthcare worldwide!

Summary:

As a Title, your role will focus on connecting local operational support of the service team with strategic support at the regional and global level. Your work will help ensure that service processes run smoothly – from communication with customers to participation in international projects. We are open to candidates at different stages of their career. Whether you are experienced professional or an emerging talent looking to grow within the complex global business organization, the position offers the flexibility to match your experience with our needs.

Your Responsibilities:

Local:

Communicating with local suppliers and partners
Managing service contracts
Preparing and organizing meeting minutes
Preparing price offers for repairs and other service activities
Ensuring the smooth running of technical service administration
Updating service conditions for medical devices

Regional:

Participating in international projects
Leading admin team members in other countries accross EE cluster
Contributing to the creation of analyses and reports
Organizing and facilitating regular regional service team meetings
Sharing best practices across countries
Actively participating in process simplification initiatives

Your Profile:

We welcome applications from professionals with different levels of experience who share a passion for reliable, efficient service admin operations.

Secondary school education
Background in technical operations administration would be a strong asset

English at a communicative level (daily written and spoken communication)

Good communication skills, accuracy, responsibility, systematic approach

Very good knowledge of MS Office

Good orientation in applications and database programs (SAP, SharePoint, Teams)

Our Offer for you:

There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have - all dedicated to your professional journey.

Whether in front of or behind the scenes - you are helping to make ever better medicine available to more and more people around the world

Individual opportunities for self-determined career planning and professional development

A corporate culture in which there is enough room for innovative thinking - to find the best solution together, not the quickest one

A large number of committed people with a wide range of skills, talents and experience

Competitive salary and the benefits of a successful global corporation with the collegial culture of a medium-sized company

Technical Operations Admin Lead (Eastern Europe)