At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.
Our mission is simple: End Cyber Risk. We’re looking for a Technical Lead to be part of making that happen.
About the Role:
The Technical Lead is an expert level Security Engineer, recognized in multiple technical domains and at delivering Arctic Wolf security services outcomes in Security Services (S2). This role analyzes the “bigger picture” of operations to evolve methods, drive efficiencies and consistency, and further our depth of detection and response. The Technical Lead works closely and collaboratively with the different levels of engineers in S2 and other departments in Arctic Wolf to fulfill key responsibilities:
As a Technical Lead, you will:
Provide technical leadership and guidance for the S2 team
Write technical scripts to automate different tasks and events within the S2 team
Provide proactive technical solutions to problems within the Arctic Wolf using scripts and automation
Ability to execute most technical roles within the S2 for spikes and unexpected high volume periods
Be the expert and help the team better understand security incidents, attacks used, and the processes used in S2
Ability to investigate incidents at a detailed level, leveraging expertise developed over your career
Incident response and coordination; guiding security incidents through their lifecycle
Provide proactive security recommendations to customers regarding secure configurations and hardening
Ability to identify the areas where a process can break, and ideas to solution these gaps
Independently run defined programs and projects supporting enhanced efficiency or technical guidance to S2
Extended Team Support:
Customer escalations and develop plan of actions for Service Improvement Opportunities by focusing on factors including human, process, and technology
Viewed as a subject matter expert across S2: understanding of the workflow and processes and a depth of understanding for the supporting technology and platforms
Efficiency driven seeking to scale repeatable processes through the support of automation and enhanced technology solutions
Creates and maintains scripts through defined S2 Tools Program, with focuses on efficiency and scalability
Support the integration configuration for a range of tools
Supporting all continuous improvement initiatives, and providing solutions on lessons learned reviews
Assist the Team Leaders, Managers, and Directors with the following:
Recruiting, assessment, and onboarding of new team members
Skills assessment, mentorship and coaching of team
Implementing defined change through the leader
You are not responsible for any performance management aspects and will not be in a position of having direct reports. This is a highly skilled individual contributor role.
Who You Are :
You have a passion for automation, change, growth, and most importantly a passion for the utmost security of our customers. You thrive in fast-paced environments with continually evolving priorities and have a positive can-do attitude. You are a critical thinker that continually learns, can navigate uncertainty, and provide technical direction to others on the fly. You love to provide technical mentorship to others and to work with challenging customers. You are an excellent communicator and are able easily interact with a variety of people, personalities and technical skill levels across the entirety of Arctic Wolf. Above all, your passion for cybersecurity and partnering with customers shows in everything you do!
Your experience could look like:
5+ years Industry experience; Information Security, Network Security, or Cyber Security roles
Experience working in a Security Operation Center, security incident response teams, or in roles with security forensics or malware analysis disciplines
Excellent communication skills, both written and verbal
Excellent analytical, problem-solving, and prioritization skills
Attention to detail in adherence to Arctic Wolf policies, procedures, and standards
3+ years additionally as a Network Admin, System Admin, Cloud Admin, or similar is strongly preferred
Have deep technical competency in three (3) of the following, and at minimum a resourceful generalist in:
Networking – common protocols, server/client infrastructure, routers, switches, WAPs, etc
Perimeter – firewalls, IDS, IPS, UTM, WAF, Gateways, Proxys, Mail Servers, etc
Authentication – AD, SSO, MFA, etc
IaaS – cloud services, AWS, Azure, GCP
End Point – MDM, EDR, EPP, AV
SaaS – collaboration tools including O365, GSuite, Box, Salesforce, Workday, etc
Know how to use one or more scripting tools and languages such as Python, Bash, Go, and/or Power Shell
Additional skills and experience:
There are no specific degree or certification requirements but degrees in engineering or technology are a plus. Any security or IT certification such as CISSP is also positive
Proficiency in multiple of these additional areas or technologies:
Secure DevOps for working in the cloud
Security forensics
Malware analysis
E-discovery
Threat containment
Firewall and IDS provisioning
Proxy and content filtering provisioning
Authentication and identify management
Risk and vulnerability assessment
Network and security auditing
Network troubleshooting
Penetration testing
Attack simulation
On-Camera Policy
About Arctic Wolf
At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.
Our Values
Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.
We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
All wolves receive compelling compensation and benefits packages, including:
· Equity for all employees
· Flexible time off and paid volunteer days
· RRSP and 401k match
· Training and career development programs
· Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
· Robust Employee Assistance Program (EAP) with mental health services
· Fertility support and paid parental leave
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.
Security Requirements