Core One is seeking a Technical Associate that will be responsible for researching, developing, and supporting the delivery of numerous SSD products and solutions. This role provides critical operational support across help desk, network infrastructure, and field operations. The position requires an adaptable, proactive, and self-starting team player who can track multiple needs at once and will be cross-trained across multiple technical disciplines. Strong communication in both spoken and written form is required in this hands-on position.

Primary Responsibilities:

Tier 1 Support & User Services:

Provide first-line technical support for end-users, handling troubleshooting requests, password resets, and access provisioning
Identify root causes of technical problems and implement effective troubleshooting steps to resolve them
Perform basic system administration tasks like user account management, access control, and system updates
Provide technical training to end-users on new software applications and system features

Network & Infrastructure Support:

Monitor and maintain network infrastructure including routers, switches, firewalls, and VPN configurations
Assist with network troubleshooting, configuration changes, and performance monitoring
Support project-specific network infrastructure under guidance of senior engineers
Assist with the installation, configuration, and maintenance of computer hardware, software systems, and hypervisors

Field Operations & On-Site Support:

Conduct on-site installations, system deployments, and hardware configurations at customer locations
Support field operations and customer site engagements, including multi-site deployments
Perform site surveys, equipment setup, and customer handoff procedures
Travel as needed to support programs and client engagements

Documentation & Collaboration:

Create and maintain technical documentation including troubleshooting guides, knowledge base articles, runbooks, and process manuals
Work with other technical teams to identify and resolve complex issues, ensuring seamless system integration
Stay updated on new technologies and product features to effectively support team operations
Effectively communicate technical challenges, options considered, and recommended solutions to senior leaders

Professional Development:

Participate in cross-training program across help desk, network operations, field support, and system administration
Evaluate technologies and commercial products for potential customer applicability
Must be a self-starter with the ability to work independently with minimal supervision

Qualifications

Required:

Associate's Degree in Information Technology, Computer Science, or a related field
Basic understanding of computer hardware, operating systems (Windows, Linux), and common software applications
Working knowledge of networking concepts including TCP/IP, DNS, VPNs, subnets, and basic routing
Excellent analytical skills to diagnose technical issues and identify solutions
Clear and concise communication to explain technical concepts to non-technical users, both verbally and in writing
Ability to provide excellent customer service, handling inquiries with patience and professionalism
Willingness to travel and work on-site at customer locations as needed
Willingness to learn and be cross-trained across multiple technical disciplines

Desired:

Bachelor's degree in Information Technology or a related field
1-3 years' relevant experience in IT support, network administration, or field operations
Experience with network monitoring tools and troubleshooting methodologies
Experience providing training and support to remote users
Hands-on experience with hardware installation and configuration
Familiarity with system administration and infrastructure management

Key Competencies

Strong technical knowledge and troubleshooting skills across multiple domains
Excellent written and verbal communication skills
Experience in providing technical support and assistance
Ability to work in a fast-paced environment and handle multiple tasks
Customer service orientation with professional demeanor
Adaptability and eagerness to learn new technologies and processes
Strong organizational skills and attention to detail

Location/Travel:

Based in Washington DC area with travel requirements up to 50% depending on project needs. This role provides extensive hands-on experience through customer site deployments and field operations, including extended on-site assignments of 4-6 weeks during major installations. Travel frequency varies by project phase, with heavier periods during active deployments.

About Core One
Our mission is to be at the forefront of devising analytical, operational and technical solutions to our Nation's most complex national security challenges. In order to achieve our mission, Core One values people first and is comprised of outstanding professionals from the national security community. Because Core One is committed to seeking top talent, we offer competitive compensation and benefits packages. In addition, Core One is a team-oriented, dynamic and growing company that values exceptional performance.

Core One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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