Conversica’s Technical Account Managers (TAMs) empower customers to maximize the value of our Conversational AI platform by providing white glove onboarding support, hands-on technical troubleshooting, and strategic integration consulting. We are seeking a Technical Account Manager who thrives in a fast-paced, customer-facing environment and enjoys solving complex challenges.
You’ll partner closely with Customer Success Managers (CSMs) to deliver exceptional onboarding and post-launch support for mid-market and enterprise customers across various industries. The TAM is the technical voice of the customer and customer-facing product expert.
This role requires someone comfortable advising a variety of mid-size customers from a wide range of industries, building trusted relationships with executives, Salesforce administrators, and sales/marketing leaders. Prior experience with Salesforce and marketing automation (MarTech) systems is preferred.