Tech Ops Lead

The purpose of this role is to lead and manage the EUC Client Infrastructure Team, providing technical leadership and accountability for the availability, function and security of Client Infrastructure services. The role is a combination of service manager, product owner and domain architect, ensuring that Client Infrastructure services are delivered to a high standard, provide value and meet business requirements.

Job Description:

Key responsibilities:
Is accountable for the successful delivery and resolution of major incidents for Client Infrastructure services within a Service Management framework and in line with the agreed standards and service Levels
Delivers technological change across Client Infrastructure services
Provides security, resilience and monitoring of Client Infrastructure services
Oversees the adoption into service of new solutions ensuring operational suitability
Ensures all Client Infrastructure Services are designed, implemented and maintained to the correct architectural and technical best practice specifications
Acts as a key stakeholder in determining whether a new release, affecting service in production, is ready for promotion
Delivers and maintain the Client Infrastructure strategy and service/product roadmap
Provides technical leadership, coaching, mentoring and support for individuals within the Client Infrastructure team to achieve the goals and objectives of their jobs

Location:

Cudinamarca

Brand:

Dentsu

Time Type:

Full time

Contract Type:

Permanent