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M9 solutions

Tech Analyst (ServiceNow)

Remote Full Time

M9 Solutions is dedicated to providing IT services and solutions to the Federal Government by mobilizing the right people, skills, clearance levels, and technologies to help organizations who desire improved performance and modern, sustainable change. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide. Our capabilities include digital transformation, software development, cloud migration, applications & infrastructure, cybersecurity, data delivery & analytics, and IT talent solutions.

 

M9 Solutions is seeking a Tech Analyst (ServiceNow) to work remotely in support of a government contract for a client located in Washington, DC. A Public Trust clearance is required.

Responsibilities

  • Provide ServiceNow platform administration and development in support of the client program.
  • Perform configuration, scripting, and coding in alignment with ServiceNow and the client's best practices.
  • Maintain and enhance ServiceNow functionality to ensure platform stability, scalability, and usability.
  • Support ServiceNow tool integrations with other systems and environments.
  • Manage user access, data administration, and workflow automation within ServiceNow.
  • Participate in requirements gathering, documentation, and process improvement activities.
  • Provide consulting support, including client communications, operational support, and incident management through the ServiceNow ticketing system.
  • Develop and maintain technical documentation, SOPs, and knowledge articles related to ServiceNow operations and C-SCRM functions.
  • Deliver training and knowledge-sharing sessions to strengthen ServiceNow capabilities across the broader engagement team.
  • Collaborate closely with the client and other stakeholders to ensure alignment with mission and compliance objectives.

Required Skills and Qualifications

  • Bachelor’s degree in a related field.
  • Possess a ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) credential demonstrating proficiency in platform administration and development.
  • Demonstrated experience applying ITIL or IT Service Management principles to improve service delivery, workflow automation, and incident resolution.
  • Skilled in JavaScript, GlideScript, and Flow Designer for ServiceNow customization, automation, and system integrations.

Full-Time Employee Compensation

  • M9 Solutions’ pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include, but are not limited to, responsibilities of the position, education, experience, knowledge, skills, abilities, as well as internal equity, location, alignment with market data, applicable bargaining agreement (if any), or other law.
  • M9 Benefits - https://m9solutions.com/why-join-m9/#our-benefits

Salary Range
$60,000—$180,000 USD

 

M9 Solutions, LLC (M9) is a Federal contractor and we comply with all applicable federal laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964. We also adhere to the affirmative action requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act, ensuring equal opportunity for veterans and individuals with disabilities. Please click here to complete M9's Voluntary Self-Identification Form and then email it to hr@m9solutions.com. If you need accommodation during the application process or encounter difficulties using our website, please contact our Human Resources Department at hr@m9solutions.com or 703-936-0880.

With 14+ years of proven delivery and steady growth, M9 Solutions is a unique small business with credible past performance and key capabilities offering project management services, solution architects, business analysts, program managers, technical architects, and technical consultants. M9 was recognized as an Inc. 5000 Fastest-Growing Private Companies in 2021, 2020, 2019, 2018, 2017, 2016, and 2012. M9 Solutions believes that work should be fun, rewarding, and something everyone can be excited about. We offer a competitive compensation package and value diversity in driving the vision of the company.

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