About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
We are building a different breed of BPO, driven by constant innovation and a commitment to excellence in autonomous last-mile logistics. If you are looking to be part of a dynamic, forward-thinking culture that embraces technical challenges and masters operational consistency, we encourage you to apply.
As a Customer Service Pilot (Remote Robot Operator), you will be directly responsible for remotely operating autonomous delivery robots for a worldwide delivery service. This is a critical role that combines technical operation, safety assurance, and world-class customer service. You will be a key part of the team dedicated to ensuring timely, safe, and efficient last-mile service for our customers.
In this role, your success will be measured by performance metrics focusing on operational accuracy, efficiency, safety compliance, and providing exceptional service in every remote interaction.
Remote Robot Operation: Safely and efficiently pilot autonomous delivery robots to complete last-mile customer deliveries, adhering strictly to all traffic laws and operational regulations.
Safety Assurance: Maintain the highest level of situational awareness and immediately intervene to ensure robot safety and public well-being during all phases of operation.
Technical Troubleshooting: Identify and resolve basic, real-time technical and navigational issues that arise during remote operation.
Customer Interaction: Provide immediate, high-quality remote support to customers during the delivery process (e.g., confirming drop-offs, addressing immediate concerns).
Communication & Collaboration: Maintain clear, prompt, and effective communication with Mission Control and team members to ensure smooth handover and operational continuity.
Process Improvement: Proactively identify and report operational bottlenecks, contributing valuable feedback to improve internal processes and robot performance protocols.
Documentation: Accurately record operational data, customer interactions, and delivery outcomes.
A minimum of a High School Diploma or equivalent.
Exceptional attention to detail and a high degree of visual processing accuracy.
Demonstrated knowledge of basic troubleshooting techniques and comfort with complex software interfaces.
Proficiency in using digital maps/navigation tools (e.g., Google Maps) for rapid location and route assessment.
Ability to thrive and maintain focus in a fast-paced, high-stakes operational environment.
Strong problem-solving skills and the ability to make swift, sound decisions under pressure.
Tech-Savviness: Quick learner with new technologies and strong fundamental computer skills.
Vigilance & Focus: Proven ability to remain alert, responsive, and highly focused in front of a screen for several hours at a time during shifts.
Visual-Motor Coordination: Good reaction time and motor skills required for precise robot control and the ability to rapidly process large amounts of visual information (Vigilance/Scanning).
Reliability: Impeccable attendance record and strong sense of responsibility for your assigned workload and schedule.
Communication: Excellent spoken and written English communication skills.
Scheduling Flexibility: Availability to work nights and rotational shifts, which are common in 24/7 logistics operations.
Visual Acuity: Ability to distinguish different colors, which is essential for interacting with Operations and GUI tools.
If you’re energetic, deeply detail-oriented, have great focus, and are excited to help build the future of autonomous last-mile delivery, you’ll thrive in this pioneering role.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.