Team Lead - Operations, Claims Management, West (2 open positions)

Job Description

Job Title: Team Lead - Operations, Risk & Claims Management, West

Department: Risk Resources

Location: West Platform

Reporting To: Sr. Manager – Operations, Risk & Claims Management, West

About Us:

Acrisure’s West Platform began with a small group of agency partners joining together for the best interest of their clients and teams. Through collaboration and trust, they revealed the individual strengths and the extraordinary advantage at their doorsteps. As their success became a reality, people took notice, and the platform grew. Their entrepreneurial spirits drove the partnership that led the Acrisure West Platform to where it is today, with a culture built on organic partnership.

Acrisure is a fast-growing fintech leader that operates a global insurance broker. Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management. Acrisure’s massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI.

Job Summary:

The Team Lead - Operations, Risk & Claims Management, West is responsible for overseeing a team of claims professionals to deliver superior client service, ensure compliance with company policies, and drive operational efficiency. This role combines technical claims and risk expertise with leadership responsibilities, including team development, client advocacy, and strategic collaboration. The Team Lead will actively contribute to business growth, service innovation, and continuous improvement while maintaining a client-first, compliance-focused culture.

Responsibilities:

Team Management and Execution

• Manage team workload to ensure timely follow-ups and closure of open claims.
• Oversee claims processing to ensure compliance with company policies, procedures, and service goals.
• Provide leadership with regular updates on team performance, progress toward goals, and opportunities for operational improvement.
• Participate in departmental goal-setting and strategic planning initiatives.

Growth and Retention

• Support the development of the claims team to meet evolving client, carrier, and organizational needs.
• Participate in prospective client meetings, conduct claims analysis, and support business development opportunities.
• Attend client renewal meetings and presentations to strengthen relationships and drive retention.

Culture and Talent

• Lead and motivate claims professionals by fostering collaboration, accountability, and client-centric service.
• Conduct recruiting, interviewing, and onboarding of new team members.
• Provide training, coaching, and recognition to drive performance, engagement, and retention.
• Solicit and respond to team feedback, resolving issues to maintain a positive culture.

Process Improvement/Technology Optimization

• Maintain documentation of processes and procedures; communicate policy updates to the team.
• Recommend and implement best practices to improve efficiency and claims outcomes.
• Collaborate with internal teams to leverage technology and data analytics for process optimization.

Safety and Risk Management

• Provide technical guidance and consultative advice to clients to reduce claim frequency and severity.
• Partner with Client Advisors, Account Management team, carriers and risk control representatives to address safety issues and implement proactive risk solutions.

Regulatory Awareness and Industry Engagement

• Stay current on industry developments, regulations, and best practices affecting claims management.
• Engage with carriers, vendors, and industry partners to ensure alignment with evolving standards.

Regulatory Compliance

• Ensure team adherence to company policies and compliance with local, state, and federal regulations.
• Monitor claims operations for accuracy, consistency, and ethical standards.

Service Innovation and Revenue Growth

• Collaborate with cross-functional teams to develop differentiated claims and risk management service offerings.
• Support integration of these services into client solutions to enhance the firm’s value proposition and contribute to revenue growth.

Compliance & Risk Mitigation

• Ensure all claims operations are executed with risk mitigation in mind, safeguarding both client outcomes and company interests.
• Identify potential exposure areas and recommend corrective actions to minimize risk.

Cross-Functional Collaboration

• Work closely with Client Advisors, Sales, Service, Risk Control, and Training teams to ensure seamless client service delivery.
• Partner with the Training Specialist to develop internal and external training initiatives.
• Provide backup support for claims associates during staff shortages to ensure uninterrupted client service.

*This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management*

Requirements:

• Strong organizational and time management skills, along with a demonstrated attention to detail
• Superior skills in operational leadership, employee development, and employee engagement
• Communicates and interacts professionally and effectively with all levels of management, employees, and clients; Must have strong interpersonal and communication skills; be solution focused and be a change agent for the organization
• Ability to establish credibility and develop strong relationships with internal stakeholders through ethics, integrity, professionalism, and mutual respect
• Effective time management skills
• Proven record of accomplishment of leading a team in a fast-paced work environment
• Must demonstrate a high level of initiative, be a team player, and display resourcefulness to find win-win solutions for our employees, locations, clients, and the platform 
• Travel up to 25%

Education/Experience:

• Bachelor's Degree or higher is preferred, or equitable experience
• Property & Casualty license required
• Minimum of 3 years’ experience managing Property & Casualty claims and or risk
• Proficient working knowledge of Microsoft Office, including Outlook, Excel, Word and PowerPoint
• Proficient computer skills with agency management software systems, preference for experience with APPLIED EPIC

Pay Details:

The base compensation range for this position is $69,500 - $127,160. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

 

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

 

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

 

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.

 

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

 

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

 

Welcome, your new opportunity awaits you.