Team Lead - Account Manager & Customer Success

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Role: Team Lead Account Manager & Customer Success
Experience- 3 to 6 years with 2 years in leadership
Location- Bangalore.

About MarketStar:

In everything we do, we believe in creating growth for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies worldwide through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancement for our people and supporting them through mentorship, leadership, and career development programs. We provide service and support to our communities through the MarketStar Foundation.
 
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and of being named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth! 

Job Overview

The Team Lead will oversee a team of Account Managers (AMs) and Customer Success Managers (CSMs) to ensure exceptional client experience, retention, and growth. This role combines leadership, strategic oversight, and operational excellence to drive team performance and deliver on client objectives. The ideal candidate is a strong communicator, coach, and problem solver who thrives in a fast-paced, client-centric environment.

Key Responsibilities

Leadership & Team Management

• Lead, mentor, and develop a team of AMs and CSMs, fostering a culture of accountability, collaboration, and continuous improvement.
• Conduct regular 1:1s, performance reviews, and provide actionable feedback.
• Manage team workload and resource allocation to ensure timely and high-quality client deliverables.

Client Relationship Oversight

• Serve as an escalation point for complex client issues and ensure swift resolution.
• Monitor client health metrics and proactively address risks to retention or satisfaction.
• Support strategic account planning and growth initiatives.

Operational Excellence

• Implement and refine processes to improve efficiency and consistency across account management and customer success functions.
• Track and report on team KPIs, including retention, upsell/cross-sell, and client satisfaction scores.
• Collaborate with internal teams (Sales, Product, Operations) to align on client needs and deliverables.

Strategic Contribution

• Identify opportunities for service enhancements and contribute to departmental strategy.
• Provide insights and recommendations to leadership based on client trends and team performance.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field (or equivalent experience).
• 5+ years of experience in account management, customer success, or client services, with at least 2 years in a leadership role.
• Strong understanding of client lifecycle management and SaaS or service-based business models.
• Excellent communication, negotiation, and interpersonal skills.
• Proven ability to lead teams, manage priorities, and drive results in a dynamic environment.
• Proficiency in CRM and customer success tools (e.g., Salesforce, Gainsight, HubSpot).

Key Competencies

• Leadership & Coaching
• Strategic Thinking
• Client-Centric Mindset
• Data-Driven Decision Making
• Conflict Resolution