Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Technical Support Services

Job Qualifications:

Skills:

Computer Hardware, Information Technology (IT) Systems, Microsoft Windows Server

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Systems Technician III with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. The ideal candidate will thrive in a fast-paced, high movement environment who can pivot with occasional redirection and focus based on mission needs.

As a Systems Technician III, you will support our government client’s activities in several Maryland locations, including Annapolis Junction and Hanover, Maryland.

HOW A SYSTEMS TECHNICIAN III WILL MAKE AN IMPACT

Providing installation, maintenance, and troubleshooting support of information systems, applications, and related peripheral hardware
Working closely with GDIT employees to ensure IT tickets are responded to and resolved in a timely manner
Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems
Provides troubleshooting and support, Installs, configures, and upgrades computer hardware and software
Participates in special projects as required, coordinates development of deliverables and products
Provides onsite support for other technical and organizational groups including hands/eyes-on assistance for remote teams
Offering technical support and training to end-users
Expanding current knowledge of relevant technology as assigned
Maintains systems for conference rooms and associated AV components
Maintain records/logs of repairs and fixes and maintenance schedule
Identify computer or network equipment shortages and place orders

REQUIRED QUALIFICATIONS

Associate's degree plus 3+ years of related experience; OR in lieu of degree, 5+ years of related experience supporting network/end-user computing
Candidate must be able to obtain and maintain a Top Secret/SCI Clearance w/Polygraph
Operational knowledge of the following: Active Directory, Group Policy, SharePoint, ServiceNow, SCCM, Qualys Security, and Microsoft System Center products.
Experience with Dell Servers preferred (Windows Server 2016 or 2019), Hyper-V virtualization
Experience with Windows and Mac desktops, laptops, mobile devices (iOS, Android), and application support
Solid understanding of LAN/WAN networking principles
Experience with electronic ticketing systems, attention to detail, and direct customer service is essential
Position requires lifting equipment that weighs 20-30 pounds, walking and standing, pushing, and pulling; working around, under, and over desks
US Citizenship required

DESIRED QUALIFICATIONS:

Basic knowledge of Juniper or Cisco Routers/Switches, Aruba Wireless (WLC, WAP)
Possession of any of the following Certifications:
DoD Information Assurance (IA) Certifications, either CompTIA A+, CompTIA Network+, CompTIA Security+ CE, Systems
Amazon Web Services “Cloud Practitioner” OR Microsoft “Azure Administrator”
Cisco “CCNA” OR Juniper “JNCIA”

GDIT IS YOUR PLACE:

● 401K with company match

● Comprehensive health and wellness packages

● Internal mobility team dedicated to helping you own your career

● Professional growth opportunities including paid education and certifications

● Cutting-edge technology you can learn from

The likely hourly rate for this position is between $32.30 - $43.70. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA MD Annapolis Junction

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans