Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).
Job Purpose
The Support Specialist provides support to both the Government and Commercial Medical Billing and Accounts Receivable Representatives to ensure billing accuracy and increase collections.
Duties & Responsibilities
Verify patient, billing and claim information for accuracy
Retrieve medical records through various systems
Submits medical records through hardcopy submission or via payor portal
Review and disseminate correspondence received to appropriate colleagues
Process returned mail
Scan and print images
Print and submit hardcopy claims received
Respond timely emails, messages, and/or inquiries as appropriate
Communicates issues to management, including payor, system, or escalated account issues.
Attend meetings, training seminars and in-services to develop job knowledge
Supports client/internal processes
Monitors office supplies and communicate to supervisor/admin for ordering
Complete special projects as required
Qualifications & Competencies
High school diploma or GED
6 months’ + experience in a clerical role or certification in medical billing or medical coding acquired within the last two years
Demonstrated ability to navigate Internet Explorer and Microsoft Office
Experience working in a role that requires prioritization of multiple critical priorities while ensuring quality and achievement of performance metrics
Proven time management skills
Ability to handle sensitive information and maintain HIPAA compliance
Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $20.00 to $23.00 However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.
SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.