Support Engineer / L2 Support Analyst_Member Technical_Bangalore

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

We are seeking a Support Engineer with strong analytical and debugging capabilities who can diagnose application issues at the query or code level. The candidate will play a key role in triaging incidents, understanding underlying problems, and coordinating with development teams for resolution.

Key Responsibilities:

• Analyze, reproduce, and troubleshoot issues reported by clients or internal users.
• Debug using SQL queries, logs, and monitoring dashboards to find the base/root cause.
• Collaborate with L3/Development teams to fix complex issues and suggest preventive measures.
• Prepare detailed RCA (Root Cause Analysis) reports for recurring incidents.
• Participate in release validations, smoke testing, and deployment support.
• Maintain system monitoring dashboards and respond to alerts proactively.
• Document known issues, resolutions, and standard operating procedures.

Required Skills & Experience:

• Bachelor’s degree in Computer Science, IT, or equivalent.
• 2–4 years of experience in L2 Application Support or Production Support.
• Excellent debugging and root-cause analysis skills.
• Proficient in SQL (queries, joins, indexing concepts).
• Good understanding of Java-based applications (ability to trace stack traces/logs).
• Experience working on Linux/Unix systems.
• Hands-on with monitoring/log analysis tools
• Understanding of REST APIs and JSON data formats.
• Strong communication and documentation skills.

Preferred / Nice to Have:

• Experience in Spring Boot / Microservices-based systems.
• Familiarity with CI/CD pipelines and cloud environments (AWS).
• Exposure to production-grade application performance monitoring tools

Key Attributes:

• Analytical mindset with strong problem-solving ability.
• Sense of ownership and accountability.
• Good collaboration skills across teams.
• Customer-first approach with attention to detail.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. 

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.